Digital Strategist
AffiniPaySalary not specified
Full Time
Mid-level (3 to 4 years), Senior (5 to 8 years)
Not SpecifiedCompensation
Senior (5 to 8 years), Expert & Leadership (9+ years)Experience Level
Full TimeJob Type
UnknownVisa
Cloud Computing, Enterprise Software, AI TechnologyIndustries
Requirements
Candidates must have a BA/BS degree or equivalent experience and extensive experience leading large-scale digital business transformations. They should possess expertise in governance, strategy, and execution across cross-functional teams, with a proven track record of delivering scalable, repeatable success. Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving is also required.
Responsibilities
The Customer Success Executive will provide strategic leadership and execute post-sales activities for key accounts, accelerating customer success and ensuring predictable renewals. They will act as a trusted advisor to C-level executives, guide business transformation, and foster collaboration with internal teams and partners. Responsibilities include driving post-sales success by aligning offerings with customer goals, collaborating strategically with Account Executives, mitigating risks, focusing on KPIs like adoption and satisfaction, and fostering strategic alignment by incorporating customer feedback for continuous improvement.
Skills
Customer Success
Account Management
Relationship Management
Strategic Planning
Business Transformation
Risk Mitigation
Cross-functional Collaboration
C-level Engagement
ServiceNow
Cloud-based platform for digital workflows
About ServiceNow
ServiceNow offers a cloud-based platform that helps businesses automate and manage their operations, improving efficiency and enhancing customer and employee experiences. The Now Platform includes applications for IT operations, customer service, human resources, and security operations, all accessible over the internet. Targeting large enterprises across various industries, ServiceNow operates on a software-as-a-service (SaaS) model, generating revenue through subscription fees and professional services. The company's goal is to streamline business processes and drive digital transformation for its clients.
Santa Clara, CaliforniaHeadquarters
2004Year Founded
$81.5MTotal Funding
IPOCompany Stage
Consulting, Consumer Software, Enterprise SoftwareIndustries
10,001+Employees
Benefits
Generous family leave
Flexible PTO
Matched Donations
Retirement benefits
Annual learning stipends
Paid volunteer time
Risks
Competitors like Nvidia and Google Cloud may outpace ServiceNow in AI advancements.
Over-reliance on AWS infrastructure could pose risks if AWS changes its strategy.
The departure of Era Software's co-founder may lead to strategic shifts within ServiceNow.
Differentiation
ServiceNow's Now Platform offers comprehensive digital workflow solutions across multiple business functions.
The company focuses on large enterprises, providing tailored solutions for diverse industries.
ServiceNow's SaaS model ensures steady recurring revenue through subscription fees.
Upsides
ServiceNow's partnership with AWS enhances AI-powered workflows, driving enterprise innovation.
The integration with Crowe Cyber Economic Risk Analyzer boosts ServiceNow's cybersecurity capabilities.
ServiceNow's AI-driven campaign with Idris Elba increases brand visibility and engagement.
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