[Remote] AI Strategist at Siena AI

Toronto, Ontario, Canada

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Not SpecifiedCompensation

N/AExperience Level

N/AJob Type

Not SpecifiedVisa

N/AIndustries

Requirements

Experience with CX operations
Experience working with VPs of CX, Directors of Customer Support, and Operations Leaders
Ability to diagnose roadblocks and design solutions
Ability to challenge assumptions and reimagine workflows
Ability to balance quick wins with strategic long-term initiatives
Ability to triage technical issues
Ability to lead Automation Workshops
Ability to deliver AI Manager Training sessions
Ability to conduct automation audits
Ability to perform QA on automations
Ability to drive strategic outcomes through CX expertise

Responsibilities

Partner with CX leaders on AI-first strategy
Design AI transformation roadmaps
Identify and design solutions for blocking progress
Challenge assumptions about existing processes
Balance quick wins with strategic long-term initiatives
Own relationships with key accounts
Triage technical issues and keep support and engineering teams accountable
Deliver high-impact services across the customer journey
Design and build automations with customer teams
Build customer confidence and product fluency through training
Identify optimization opportunities and expansion potential through audits
Review conversation data to verify performance and identify improvements
Solve specific focus areas in new accounts
Identify high-value automation opportunities

Skills

Siena AI

Autonomous AI customer service platform for e-commerce

About Siena AI

Siena AI offers an autonomous customer service platform tailored for the commerce sector, enabling businesses to implement AI-driven support with ease. The platform integrates with existing help desk systems, allowing merchants and brands in the e-commerce market to provide timely and accurate customer service. Siena's technology utilizes advanced models from OpenAI, delivering human-like responses and cognitive reasoning capabilities. The company operates on a subscription-based model, offering various service tiers that cater to different business needs, including features like smart routing and the Siena Copilot for human agents. A key differentiator for Siena is its commitment to data security; it does not train its models on client data, ensuring the protection of sensitive information. The goal of Siena AI is to enhance customer support efficiency and accuracy for e-commerce businesses while maintaining a strong focus on privacy.

San Francisco, CaliforniaHeadquarters

2023Year Founded

$4.6MTotal Funding

SEEDCompany Stage

Enterprise Software, Cybersecurity, AI & Machine LearningIndustries

11-50Employees

Benefits

Remote Work Options

Paid Vacation

Stock Options

Company Equity

Professional Development Budget

Risks

Increased competition from companies like Discover Financial Services using generative AI.

Dependency on external partners like LTVplus for technological advancements.

New AI-driven platforms in Eastern Europe may challenge Siena AI's market position.

Differentiation

Siena AI combines human empathy with intelligent automation for customer service.

The platform integrates seamlessly with existing help desk systems for easy deployment.

Siena AI prioritizes data security by not using client data for model training.

Upsides

Siena AI raised $4.7M to develop empathic AI customer service agents.

Partnership with LTVplus enhances customer service through empathic AI.

Subscription-based model ensures steady revenue and scalable customer service operations.

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