[Remote] AI Strategist at Siena AI

Toronto, Ontario, Canada

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Not SpecifiedCompensation

Mid-level (3 to 4 years), Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

AI, Customer Experience, TechnologyIndustries

Requirements

Deep expertise in CX operations and how great CX organizations operate
Ability to work with senior customer stakeholders (e.g., VPs of CX, Directors of Customer Support, Operations Leaders)
Comfortable owning long-term customer relationships and jumping into new accounts
Skills in consulting on strategy while executing hands-on (e.g., designing roadmaps, teaching teams)
Ability to diagnose technical limitations, operational gaps, and stakeholder alignment issues
Capability to challenge assumptions, reimagine workflows for an AI-first world, and balance quick wins with long-term initiatives
Experience delivering workshops, training programs (virtual and in-person), automation audits, and QA on automations
Comfortable triaging technical issues and holding support/engineering teams accountable
Ability to identify high-value automation opportunities based on CX expertise

Responsibilities

Partner with CX leaders on AI-first strategy
Work with VPs of CX, Directors of Customer Support, and Operations Leaders to design AI transformation roadmaps
Diagnose blockers (technical limitations, operational gaps, stakeholder alignment) and design solutions
Challenge assumptions about existing processes and help reimagine workflows for an AI-first world
Balance quick wins with strategic long-term initiatives to transform team operations
Own relationships with key accounts for ongoing strategic partnership
Triage technical issues and keep support and engineering teams accountable
Lead Automation Workshops to collaboratively design and build automations with customer teams
Deliver engaging AI Manager Training sessions (virtual and in-person) to build confidence and product fluency
Conduct automation audits on live environments to identify optimization opportunities and expansion potential
Perform systematic QA on automations, reviewing conversation data for performance and improvements
Jump into new accounts to solve specific high-priority challenges (e.g., channel launches, stalled programs, optimizations)
Drive strategic outcomes through CX expertise and identify high-value automation opportunities

Skills

Key technologies and capabilities for this role

AI StrategyCustomer ExperienceCX OperationsStrategic PlanningWorkshopsAutomation AuditsTraining ProgramsStakeholder ManagementProfessional Services

Questions & Answers

Common questions about this position

Is this position remote?

Yes, this is a remote position.

What is the salary or compensation for the AI Strategist role?

This information is not specified in the job description.

What skills and experience are required for this role?

The role requires deep CX expertise, experience working with senior stakeholders like VPs of CX and Directors of Customer Support, and skills in strategic planning, diagnosing operational gaps, leading workshops, conducting audits, and delivering training.

What is the company culture like at Siena AI?

Siena AI has a small, distributed team that punches above its weight, with every person having outsized impact due to built-in leverage, making it faster and more fun.

What makes a strong candidate for the AI Strategist position?

Strong candidates have deep CX expertise, can bridge traditional operations with AI transformation, partner effectively with senior stakeholders, and balance strategy with hands-on execution like workshops, audits, and training.

Siena AI

Autonomous AI customer service platform for e-commerce

About Siena AI

Siena AI offers an autonomous customer service platform tailored for the commerce sector, enabling businesses to implement AI-driven support with ease. The platform integrates with existing help desk systems, allowing merchants and brands in the e-commerce market to provide timely and accurate customer service. Siena's technology utilizes advanced models from OpenAI, delivering human-like responses and cognitive reasoning capabilities. The company operates on a subscription-based model, offering various service tiers that cater to different business needs, including features like smart routing and the Siena Copilot for human agents. A key differentiator for Siena is its commitment to data security; it does not train its models on client data, ensuring the protection of sensitive information. The goal of Siena AI is to enhance customer support efficiency and accuracy for e-commerce businesses while maintaining a strong focus on privacy.

San Francisco, CaliforniaHeadquarters

2023Year Founded

$4.6MTotal Funding

SEEDCompany Stage

Enterprise Software, Cybersecurity, AI & Machine LearningIndustries

11-50Employees

Benefits

Remote Work Options

Paid Vacation

Stock Options

Company Equity

Professional Development Budget

Risks

Increased competition from companies like Discover Financial Services using generative AI.

Dependency on external partners like LTVplus for technological advancements.

New AI-driven platforms in Eastern Europe may challenge Siena AI's market position.

Differentiation

Siena AI combines human empathy with intelligent automation for customer service.

The platform integrates seamlessly with existing help desk systems for easy deployment.

Siena AI prioritizes data security by not using client data for model training.

Upsides

Siena AI raised $4.7M to develop empathic AI customer service agents.

Partnership with LTVplus enhances customer service through empathic AI.

Subscription-based model ensures steady revenue and scalable customer service operations.

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