Customer Service Representative I at Sysco

Buckhead, Georgia, United States

Apply Now

Not SpecifiedCompensation

Entry Level & New GradExperience Level

Full TimeJob Type

UnknownVisa

Food DistributionIndustries

Requirements

High school diploma or equivalent
1 year prior outside foodservice sales coordination or customer support experience (preferred: previous call center experience)
Strong verbal and written communication skills and the ability to present information clearly and professionally
Able to work in a fast-paced environment
Problem-solving proficiency: resourcefulness in finding solutions and managing challenges
Attention to detail and ability to manage multiple tasks simultaneously
Eagerness to develop a solid understanding of company products and services
Resilience in handling changing priorities or unexpected situations
Ability to sit and work at a PC for extended periods
Enthusiastic and motivated approach to delivering exceptional service
Basic computer skills, including proficiency in common office applications
Proactive in contributing to personal growth and organizational success

Responsibilities

Provide direct support to all sales colleagues and customers, assisting and resolving customer needs quickly and accurately
Act as the first point of contact, delivering exceptional service while maintaining professionalism and ensuring client satisfaction
Handle simple requests and administrative duties such as key pick-up requests, transportation and routing regarding delivery questions, process will-call orders, provide invoice copies, process credit requests, maintain call lists and order edit reports, and support new customer onboarding
Answer general incoming phone calls, address concerns and needs by communicating regularly with customers, interdepartmental staff, and sales colleagues
Develop a comprehensive understanding of the organization’s products and services to support customer needs
Participate in ongoing training and development opportunities to build customer service skills and enhance performance
Stay adaptable in a dynamic, customer-focused environment to meet changing demands
Perform other duties as directed by supervisor
Collaborate closely with sales teams, departments, and distribution partners to coordinate processes and maximize sales opportunities

Skills

Customer Service

Order Entry

Sales Support

Delivery Tracking

Problem Solving

Communication

Administrative Support

Sysco

Foodservice distribution for restaurants and healthcare

About Sysco

Sysco Corporation specializes in foodservice distribution, primarily serving restaurants, healthcare facilities, and educational institutions. The company offers a variety of products and services, including food items, kitchen equipment, and marketing support, tailored to meet the specific needs of its clients. Sysco differentiates itself from competitors by providing comprehensive solutions, such as the "Restaurants Rising Toolkit" during the COVID-19 pandemic, which helps restaurants adapt to new dining trends. The goal of Sysco is to make running a restaurant easier and more profitable for its clients.

Houston, TexasHeadquarters

1970Year Founded

IPOCompany Stage

Food & AgricultureIndustries

Benefits

Health Insurance

401(k) Retirement Plan

401(k) Company Match

Professional Development Budget

Performance Bonus

Risks

Increased competition from tech-driven solutions could impact Sysco's market share.

Reliance on partnerships for technology advancements may pose risks if results are unmet.

Socially responsible investing trends may pressure Sysco to improve ESG standards.

Differentiation

Sysco offers comprehensive B2B solutions, including food products, equipment, and marketing services.

The company provides flexible payment options and waives delivery minimums for scheduled deliveries.

Sysco's 'Restaurants Rising Toolkit' supports restaurants adapting to new dining trends.

Upsides

Sysco can capitalize on the demand for plant-based and alternative protein products.

The rise of ghost kitchens offers Sysco opportunities for specialized supply chain solutions.

Digital transformation in foodservice allows Sysco to enhance service offerings and engagement.

Land your dream remote job 3x faster with AI

Try Jobo Free