Customer Support Associate

United States

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$45,000 – $50,000Compensation

Entry Level & New Grad, Junior (1 to 2 years)Experience Level

Full TimeJob Type

NoVisa

SaaS, Marketing TechnologyIndustries

Requirements

Candidates should have experience in a Technical Support or Customer Support role, preferably with enterprise-level clients. Excellent written and verbal communication skills are essential, along with strong organizational and detail-oriented abilities. Proven experience troubleshooting ambiguous issues and driving them to resolution, as well as familiarity with ticketing and issue tracking systems, are required. A resourceful, hard-working, and solutions-oriented mindset is also necessary.

Responsibilities

The Customer Support Associate will provide day-to-day support to users by resolving product queries via email or chat. Responsibilities include identifying and escalating product issues and bugs, surfacing customer feedback to account teams, and collaborating with internal teams to address issues identified through support channels. The role may also involve assisting with other team projects as needed.

Skills

Technical Support

Customer Support

Enterprise-level customers

Written communication

Verbal communication

Organization

Detail-oriented

Troubleshooting

Ticketing systems

Issue tracking systems

Problem-solving

CreativeX

Creative analytics tools for visual marketing

About CreativeX

CreativeX provides tools and insights for brands to enhance their visual marketing content through creative analytics. Their software-as-a-service (SaaS) platform analyzes creative assets to deliver transparency and measurable metrics, helping brands optimize their marketing strategies. Unlike competitors, CreativeX focuses on automating brand guidelines and centralizing creative learnings, which is particularly beneficial for large global brands. The company's goal is to empower brands to make informed, data-driven creative decisions that improve the effectiveness and consistency of their marketing content.

New York City, New YorkHeadquarters

2015Year Founded

$29MTotal Funding

SERIES_BCompany Stage

Data & Analytics, Enterprise SoftwareIndustries

51-200Employees