[Remote] Customer Support Associate at CreativeX

United States

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$45,000 – $50,000Compensation

Entry Level & New Grad, Junior (1 to 2 years)Experience Level

Full TimeJob Type

NoVisa

SaaS, Marketing TechnologyIndustries

Skills

Key technologies and capabilities for this role

Technical SupportCustomer SupportEnterprise-level customersWritten communicationVerbal communicationOrganizationDetail-orientedTroubleshootingTicketing systemsIssue tracking systemsProblem-solving

Questions & Answers

Common questions about this position

What is the salary for the Customer Support Associate role?

The salary range is 45-50k USD.

Is this position remote?

Yes, the job location is remote.

What skills are required for this role?

Required skills include experience in Technical or Customer Support with enterprise customers, excellent written and verbal communication, high organization and detail orientation, troubleshooting ambiguous issues, and experience with ticketing systems.

What benefits does CreativeX offer?

Benefits include fully paid medical, dental, and vision (US) and Private Medical Insurance and Health Cash Plan (UK), plus generous time off.

What makes a strong candidate for this position?

Strong candidates have experience in support roles with enterprise customers, excellent communication, organization, troubleshooting skills, ticketing system experience, and a resourceful, solutions-oriented mindset; applicants meeting a majority of qualifications are encouraged to apply.

CreativeX

Creative analytics tools for visual marketing

About CreativeX

CreativeX provides tools and insights for brands to enhance their visual marketing content through creative analytics. Their software-as-a-service (SaaS) platform analyzes creative assets to deliver transparency and measurable metrics, helping brands optimize their marketing strategies. Unlike competitors, CreativeX focuses on automating brand guidelines and centralizing creative learnings, which is particularly beneficial for large global brands. The company's goal is to empower brands to make informed, data-driven creative decisions that improve the effectiveness and consistency of their marketing content.

New York City, New YorkHeadquarters

2015Year Founded

$29MTotal Funding

SERIES_BCompany Stage

Data & Analytics, Enterprise SoftwareIndustries

51-200Employees