[Remote] Customer Onboarding Coordinator at Runwise

Remote

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Not SpecifiedCompensation

Entry Level & New GradExperience Level

Full TimeJob Type

UnknownVisa

Energy Technology, Climate-TechIndustries

Requirements

Eagerness to learn and be motivated
Strong written and verbal communication skills
Ability to multitask and manage several tasks in a fast-paced environment
Strong organizational skills with attention to detail
Ability to interact with people from diverse backgrounds
Motivation and drive to ensure utility partner satisfaction and success

Responsibilities

Assist in managing the onboarding journey for utility partners
Collaborate with the sales team to process installations and ensure utility incentives are correctly applied
Verify completion of partner-related tasks before scheduling integration
Provide support to utility partners through email and phone
Address basic inquiries from utility partners
Help maintain team communication by relaying job status updates

Skills

Key technologies and capabilities for this role

CommunicationCustomer SupportProblem-solvingVerbal CommunicationWritten CommunicationCollaboration

Questions & Answers

Common questions about this position

What are the essential skills required for the Customer Onboarding Coordinator role?

Essential skills include enjoying interacting with diverse people, strong written and verbal communication, multitasking in a fast-paced environment, strong organizational skills with attention to detail, and being motivated to ensure partner satisfaction.

What is the company culture like at Runwise?

Runwise has a fast-paced, customer-focused culture emphasizing customer satisfaction, with core beliefs that no job is too small, sincerity builds trust, setbacks fuel progress, and efficiency is vital. They celebrate diverse perspectives and support equal opportunity.

What are the key responsibilities of this position?

Key responsibilities include assisting in managing the onboarding journey for utility partners, collaborating with sales for installations and incentives, verifying partner tasks, providing email/phone support, addressing inquiries, and relaying job status updates.

Is this a remote position or does it require office work?

This information is not specified in the job description.

What is the salary or compensation for this role?

This information is not specified in the job description.

Runwise

Optimizes building heating systems with software

About Runwise

Runwise optimizes heating systems in buildings using a wireless control, sensor network, and software platform. It serves residential, commercial, and industrial property owners by helping them reduce heating costs, enhance comfort, and lower carbon emissions. The platform integrates with any centrally heated building, offering real-time monitoring and alerts that allow property managers to quickly identify and fix issues. This proactive approach not only saves money but also reduces the workload for building operators. Runwise operates on a subscription model, providing clients access to its features while also enabling them to earn utility rebates through improved energy efficiency. The company emphasizes customer support with 24/7 assistance, ensuring clients receive immediate help. Runwise aims to provide a smarter way to manage heating systems, delivering financial savings, increased comfort, and environmental benefits.

New York City, New YorkHeadquarters

2010Year Founded

$45MTotal Funding

EARLY_VCCompany Stage

Energy, Enterprise SoftwareIndustries

51-200Employees

Benefits

Health Insurance

Dental Insurance

Vision Insurance

Health Savings Account/Flexible Spending Account

Paid Parental Leave

Flexible Paid Time Off

Commuter Benefits

401K

Company paid life insurance

Voluntary supplemental life insurance

Hybrid Work Options

Summer Fridays

Employee Resource Groups

Monthly L&D Series

Risks

Emerging startups in smart building tech could threaten Runwise's market share.

Potential cybersecurity vulnerabilities in wireless systems pose risks to client trust.

Economic downturns may reduce property owners' investment in new technologies.

Differentiation

Runwise offers a unique wireless control and sensor network for heating systems.

The platform provides real-time monitoring and alerts for efficient building management.

Runwise's subscription model includes potential utility rebates for energy efficiency improvements.

Upsides

Runwise raised $19M in Series A funding, boosting its growth potential.

Recognition as a Top ProNet Partner in 2023 enhances Runwise's industry credibility.

Growing demand for energy-efficient solutions supports Runwise's market expansion.

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