[Remote] Customer Onboarding Coordinator at Runwise

Remote

Runwise Logo
Not SpecifiedCompensation
Entry Level & New GradExperience Level
Full TimeJob Type
UnknownVisa
Energy Technology, Climate-TechIndustries

Requirements

  • Eagerness to learn and be motivated
  • Strong written and verbal communication skills
  • Ability to multitask and manage several tasks in a fast-paced environment
  • Strong organizational skills with attention to detail
  • Ability to interact with people from diverse backgrounds
  • Motivation and drive to ensure utility partner satisfaction and success

Responsibilities

  • Assist in managing the onboarding journey for utility partners
  • Collaborate with the sales team to process installations and ensure utility incentives are correctly applied
  • Verify completion of partner-related tasks before scheduling integration
  • Provide support to utility partners through email and phone
  • Address basic inquiries from utility partners
  • Help maintain team communication by relaying job status updates

Skills

Communication
Customer Support
Problem-solving
Verbal Communication
Written Communication
Collaboration

Runwise

Optimizes building heating systems with software

About Runwise

Runwise optimizes heating systems in buildings using a wireless control, sensor network, and software platform. It serves residential, commercial, and industrial property owners by helping them reduce heating costs, enhance comfort, and lower carbon emissions. The platform integrates with any centrally heated building, offering real-time monitoring and alerts that allow property managers to quickly identify and fix issues. This proactive approach not only saves money but also reduces the workload for building operators. Runwise operates on a subscription model, providing clients access to its features while also enabling them to earn utility rebates through improved energy efficiency. The company emphasizes customer support with 24/7 assistance, ensuring clients receive immediate help. Runwise aims to provide a smarter way to manage heating systems, delivering financial savings, increased comfort, and environmental benefits.

New York City, New YorkHeadquarters
2010Year Founded
$45MTotal Funding
EARLY_VCCompany Stage
Energy, Enterprise SoftwareIndustries
51-200Employees

Benefits

Health Insurance
Dental Insurance
Vision Insurance
Health Savings Account/Flexible Spending Account
Paid Parental Leave
Flexible Paid Time Off
Commuter Benefits
401K
Company paid life insurance
Voluntary supplemental life insurance
Hybrid Work Options
Summer Fridays
Employee Resource Groups
Monthly L&D Series

Risks

Emerging startups in smart building tech could threaten Runwise's market share.
Potential cybersecurity vulnerabilities in wireless systems pose risks to client trust.
Economic downturns may reduce property owners' investment in new technologies.

Differentiation

Runwise offers a unique wireless control and sensor network for heating systems.
The platform provides real-time monitoring and alerts for efficient building management.
Runwise's subscription model includes potential utility rebates for energy efficiency improvements.

Upsides

Runwise raised $19M in Series A funding, boosting its growth potential.
Recognition as a Top ProNet Partner in 2023 enhances Runwise's industry credibility.
Growing demand for energy-efficient solutions supports Runwise's market expansion.

Land your dream remote job 3x faster with AI