Customer Service Representative I

Canada

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Not SpecifiedCompensation

Entry Level & New GradExperience Level

Full TimeJob Type

UnknownVisa

Biotechnology, Healthcare, Scientific InstrumentationIndustries

Requirements

Candidates should possess a high school diploma, with a bachelor's degree preferred, or a comparable combination of education and experience. A minimum of 1 year of experience in a customer service role, preferably in a customer call center, is required. Proficiency in PC skills, including Microsoft Office and Internet Explorer, along with strong typing and multitasking abilities across multiple systems, is essential. French/English bilingualism with strong verbal and written communication skills in both languages is preferred. Candidates must have reliable internet service with a hardwire connection and a private, distraction-free workspace.

Responsibilities

The Customer Service Representative will provide support to customers by processing orders, requests for pricing, product availability, order status, delivery, billing questions, returns, and credits. They will resolve customer complaints and concerns, aiming for first contact resolution, and answer product or service inquiries, troubleshoot issues, and facilitate communication for technical assistance. Responsibilities also include partnering with internal departments and suppliers to find solutions, adhering to established performance metrics, and assisting in increasing revenue by offering alternative products. The role involves making recommendations for process improvements and maintaining composure and a positive demeanor during difficult interactions.

Skills

Customer Service

Order Processing

Problem Solving

Communication

Technical Proficiency

Data Entry

Thermo Fisher Scientific

Provides life sciences products and services

About Thermo Fisher Scientific

Thermo Fisher Scientific offers a variety of products and services that support scientific research and healthcare, including laboratory equipment, reagents, and software solutions. Their products are used in applications like protein biology, real-time PCR, and sequencing, serving clients such as academic institutions and pharmaceutical companies. Unlike competitors, Thermo Fisher emphasizes customer support and education, helping clients optimize their experiments. The company's goal is to be a leading provider of life sciences solutions that contribute to a healthier and safer world.

Waltham, MassachusettsHeadquarters

1956Year Founded

$17MTotal Funding

IPOCompany Stage

Biotechnology, HealthcareIndustries

10,001+Employees

Risks

Increased competition in single-use bioprocessing may impact market share.

Sale of anatomical pathology business could create a temporary product gap.

Investment in miDiagnostics may face regulatory challenges affecting returns.

Differentiation

Thermo Fisher offers a comprehensive range of life sciences products and services.

Their well-known brands include Thermo Scientific, Applied Biosystems, and Invitrogen.

They provide strong customer support and educational resources to optimize client workflows.

Upsides

Expansion of biologics production facility enhances capacity for precision biologics monitoring.

Investment in miDiagnostics aligns with demand for rapid diagnostic solutions in BioPharma.

Collaboration with Mainz Biomed positions them in the growing cancer detection market.

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