Technical Support Agent

United States

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Not SpecifiedCompensation

Entry Level & New GradExperience Level

Full TimeJob Type

UnknownVisa

Automotive, BiotechnologyIndustries

Requirements

Candidates must possess a High School Diploma or equivalent experience, with at least one year of customer service or call center experience. Experience with Salesforce, Wordpress, Slack, or in the Automotive, SaaS, or MarTech industries is a plus. The role requires the ability to work specific shifts, handle high volumes of inquiries professionally, and quickly learn technical products. Strong communication, active listening, problem-solving, and interpersonal skills are essential.

Responsibilities

The Technical Support Agent will serve as the primary point of contact for customer support inquiries, providing technical and service-based solutions. They are responsible for creating effortless support experiences, resolving issues promptly, and escalating inquiries to appropriate teams when necessary. The agent must build positive rapport with customers and internal partners, effectively manage communication through various channels, and diffuse high-tension situations.

Skills

Customer Support

Technical Support

Communication

Cars Commerce

Online marketplace for buying and selling cars

About Cars Commerce

Cars Commerce operates as a digital marketplace in the automotive industry, connecting consumers who want to buy or sell cars with automotive businesses like dealerships and manufacturers. The platform provides consumers with essential information about vehicles, including product details, pricing, and seller locations, helping them make informed purchasing decisions. For automotive businesses, Cars Commerce offers insights and data on market trends and consumer behavior, which can enhance their sales strategies. The company generates revenue through advertising and subscription fees from these businesses for services like listings and access to consumer analytics. By utilizing technology and data, Cars Commerce aims to improve the efficiency and effectiveness of the car buying and selling process for both consumers and businesses.

Chicago, IllinoisHeadquarters

1998Year Founded

IPOCompany Stage

Data & Analytics, Automotive & TransportationIndustries

1,001-5,000Employees