Customer Support Specialist
UpshopFull Time
Entry Level & New Grad
Candidates should have 1-2 years of experience in a client or product support role, a customer-first mindset, and strong communication skills. An interest in technology, AI, and software applications is also required, along with attention to detail, time management, and the ability to prioritize effectively.
The Associate, Customer & Product Support will deliver world-class customer experiences by acting as the first line of defense for customers globally. They will ensure timely responses and effective resolution of queries and issues, advocating for customers to maintain a positive experience. This role also involves guiding customers through platform features and functions.
AI-driven financial research platform
AlphaSense provides a financial research platform that uses artificial intelligence to help clients gain insights into various companies, industries, and market trends. Users can search through a vast library of over 300 million documents, which includes both external and proprietary content. The AI technology streamlines the research process by automating repetitive tasks, allowing clients to concentrate on analyzing the information instead. Additionally, AlphaSense monitors real-time data to highlight important insights, helping clients stay ahead in a rapidly changing market. Unlike its competitors, AlphaSense is particularly focused on data security, implementing advanced measures like the zero trust security model and secure data encryption. The goal of AlphaSense is to empower clients in making informed decisions, whether they are launching new products or providing strategic insights to executives.