Customer Support Specialist
UpshopFull Time
Entry Level & New Grad
Ruggable is a leading direct-to-consumer e-commerce brand based in Los Angeles, California with an extraordinary track record of high, profitable growth. We pride ourselves on having an extremely loyal customer base and a talented team made up of genuinely caring people who take action and deliver results. We are venture-backed and own a patented washable rug design that's disrupting the home décor industry. Our mission is to empower our customers to live vibrantly with beautiful products that don't compromise on function. If you're passionate about consumer products, e-commerce, and high-growth start-ups, keep reading!
Ruggable is looking for three (3) new full-time Consumer Care Representatives to join our team! This individual will act as the voice of Ruggable, interacting with our North American customers primarily via phone, email, and chat. The ideal candidate is someone with prior experience conducting phone calls in customer service, has a positive and upbeat attitude, and thrives in a fast-paced work environment with an engaged team.
Required:
Preferred:
Expected hours per week: 40
At Ruggable, we offer competitive compensation and benefits packages. Ruggable is an Equal Employment Opportunity employer. We proudly recruit and hire a diverse workforce and are committed to creating an inclusive environment for all employees.
If you are based in California, we encourage you to read this important information for California residents linked here.
To all recruitment agencies: Ruggable does not accept unsolicited agency resumes. Please do not forward resumes to our jobs alias, Ruggable employees or any other company destination. Ruggable is not responsible for any fees related to unsolicited resumes.
E-commerce platform for washable rugs
Ruggable offers a unique solution in the rug market with its patented 2-Piece Rug System, which consists of a removable top layer that can be easily washed in a standard home washing machine. This feature makes it particularly appealing to young families, pet owners, and busy individuals who need practical and stylish home decor options. Ruggable primarily sells its products directly to consumers through its online platform, providing a variety of affordable and customizable rug designs for both residential and commercial clients. Unlike traditional rug companies, Ruggable's focus on washable rugs and direct-to-consumer sales sets it apart in the home decor industry. The company's goal is to make stylish and functional rugs accessible to a wider audience while maintaining a strong brand presence and steady growth.