Customer Care Representative

Remote

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Not SpecifiedCompensation

Entry Level & New GradExperience Level

Full TimeJob Type

UnknownVisa

E-commerce, Home DecorIndustries

Requirements

Candidates must possess professional written and verbal communication skills, the ability to resolve inbound phone and chat inquiries with empathy and efficiency, and proficiency with spreadsheet applications like Google Sheets or Microsoft Excel. A team-player attitude, self-starter mentality, and strong multitasking abilities with attention to detail are also required. Prior experience in customer service phone calls and familiarity with e-commerce companies are preferred.

Responsibilities

The Customer Care Representative will serve as the voice of Ruggable, interacting with customers primarily via phone, email, and chat. They will provide timely and thorough resolutions to customer inquiries, including returns, cancellations, exchanges, tracking updates, and product recommendations. Additionally, they will act as a product expert, maintain a high understanding of the company's website and products, and communicate with management to escalate problems and suggest improvements to the customer experience.

Skills

Customer Service

Phone Support

Email Support

Chat Support

Google Sheets

Microsoft Excel

Communication

Problem-Solving

Teamwork

Multitasking

Ruggable

E-commerce platform for washable rugs

About Ruggable

Ruggable offers a unique solution in the rug market with its patented 2-Piece Rug System, which consists of a removable top layer that can be easily washed in a standard home washing machine. This feature makes it particularly appealing to young families, pet owners, and busy individuals who need practical and stylish home decor options. Ruggable primarily sells its products directly to consumers through its online platform, providing a variety of affordable and customizable rug designs for both residential and commercial clients. Unlike traditional rug companies, Ruggable's focus on washable rugs and direct-to-consumer sales sets it apart in the home decor industry. The company's goal is to make stylish and functional rugs accessible to a wider audience while maintaining a strong brand presence and steady growth.

Gardena, CaliforniaHeadquarters

2017Year Founded

$1.4MTotal Funding

SEEDCompany Stage

Consumer GoodsIndustries

201-500Employees

Benefits

401(k) Company Match

401(k) Retirement Plan

Hybrid Work Options

Risks

Expansion into Europe may pose regulatory and logistical challenges.

High-profile collaborations risk diluting Ruggable's brand identity.

Focus on direct-to-consumer sales may limit reach in traditional retail spaces.

Differentiation

Ruggable's patented 2-Piece Rug System offers unique machine-washable convenience.

Direct-to-consumer model allows Ruggable to offer customizable and affordable rug options.

Strong brand presence bolstered by collaborations with Goop, Bridgerton, and Jonathan Adler.

Upsides

Growing e-commerce sector aligns with Ruggable's direct-to-consumer business model.

Increasing pet ownership boosts demand for Ruggable's washable, pet-friendly rugs.

Collaborations with influencers enhance brand visibility and attract diverse customer segments.

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