Ruggable

Customer Care Representative

Remote

Not SpecifiedCompensation
Entry Level & New GradExperience Level
Full TimeJob Type
UnknownVisa
E-commerce, Home DecorIndustries

About Ruggable

Ruggable is a leading direct-to-consumer e-commerce brand based in Los Angeles, California with an extraordinary track record of high, profitable growth. We pride ourselves on having an extremely loyal customer base and a talented team made up of genuinely caring people who take action and deliver results. We are venture-backed and own a patented washable rug design that's disrupting the home décor industry. Our mission is to empower our customers to live vibrantly with beautiful products that don't compromise on function. If you're passionate about consumer products, e-commerce, and high-growth start-ups, keep reading!

Job Summary

Ruggable is looking for three (3) new full-time Consumer Care Representatives to join our team! This individual will act as the voice of Ruggable, interacting with our North American customers primarily via phone, email, and chat. The ideal candidate is someone with prior experience conducting phone calls in customer service, has a positive and upbeat attitude, and thrives in a fast-paced work environment with an engaged team.

What You’ll Do

  • Serve as the voice of Ruggable to our customers, delivering excellent customer service primarily via phone, email, and chat
  • Provide timely and thorough resolution to customer inquiries (common inquiries include: returns, cancellations, exchanges, tracking and status updates, product recommendations, etc.)
  • Act as a product expert and maintain high understanding of our website, features, and products
  • Communicate with management to escalate problems and recommend resolutions to better our customer experience

What You’ll Need to Have

Required:

  • Professional written and verbal communication
  • Ability to resolve inbound phone inquiries with high empathy and customer engagement
  • Ability to resolve inbound chat inquiries efficiently and concisely
  • Proficiency with spreadsheet applications (i.e., Google Sheets, Microsoft Excel)
  • Must be a team player
  • Must be a self starter and multi-tasker, while remaining responsible and detail-oriented

Preferred:

  • Experience with e-commerce companies (i.e., websites + apps)
  • Familiarity with Zendesk and Shopify

Compensation

  • $17.50/hr base salary
  • Employer matching (up to 3% of base salary) for company sponsored 401K plan

Expected hours per week: 40

At Ruggable, we offer competitive compensation and benefits packages. Ruggable is an Equal Employment Opportunity employer. We proudly recruit and hire a diverse workforce and are committed to creating an inclusive environment for all employees.

If you are based in California, we encourage you to read this important information for California residents linked here.

To all recruitment agencies: Ruggable does not accept unsolicited agency resumes. Please do not forward resumes to our jobs alias, Ruggable employees or any other company destination. Ruggable is not responsible for any fees related to unsolicited resumes.

Skills

Customer Service
Phone Support
Email Support
Chat Support
Google Sheets
Microsoft Excel
Communication
Problem-Solving
Teamwork
Multitasking

Ruggable

E-commerce platform for washable rugs

About Ruggable

Ruggable offers a unique solution in the rug market with its patented 2-Piece Rug System, which consists of a removable top layer that can be easily washed in a standard home washing machine. This feature makes it particularly appealing to young families, pet owners, and busy individuals who need practical and stylish home decor options. Ruggable primarily sells its products directly to consumers through its online platform, providing a variety of affordable and customizable rug designs for both residential and commercial clients. Unlike traditional rug companies, Ruggable's focus on washable rugs and direct-to-consumer sales sets it apart in the home decor industry. The company's goal is to make stylish and functional rugs accessible to a wider audience while maintaining a strong brand presence and steady growth.

Gardena, CaliforniaHeadquarters
2017Year Founded
$1.4MTotal Funding
SEEDCompany Stage
Consumer GoodsIndustries
201-500Employees

Benefits

401(k) Company Match
401(k) Retirement Plan
Hybrid Work Options

Risks

Expansion into Europe may pose regulatory and logistical challenges.
High-profile collaborations risk diluting Ruggable's brand identity.
Focus on direct-to-consumer sales may limit reach in traditional retail spaces.

Differentiation

Ruggable's patented 2-Piece Rug System offers unique machine-washable convenience.
Direct-to-consumer model allows Ruggable to offer customizable and affordable rug options.
Strong brand presence bolstered by collaborations with Goop, Bridgerton, and Jonathan Adler.

Upsides

Growing e-commerce sector aligns with Ruggable's direct-to-consumer business model.
Increasing pet ownership boosts demand for Ruggable's washable, pet-friendly rugs.
Collaborations with influencers enhance brand visibility and attract diverse customer segments.

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