Customer Success Agent

San Antonio, Texas, United States

Apply with AI Apply

Not SpecifiedCompensation

Entry Level & New Grad, Junior (1 to 2 years)Experience Level

Full TimeJob Type

UnknownVisa

HealthcareIndustries

Requirements

Candidates must have or be able to obtain an Active Health Insurance License. Strong verbal communication skills are required, along with the ability to connect meaningfully with customers, simplify complexity, and integrate internal efforts. Availability for any shift between 7:00 am and 11:00 pm, including weekends and overtime during peak season (September-December), is mandatory. Bilingual skills in English/Spanish are preferred, as is experience in telecommunications or healthcare sales.

Responsibilities

The Customer Success Agent is responsible for member retention through active engagement with high-risk members. This role involves handling escalated member concerns, discussing plan options and election periods, and resolving disenrollment issues. The agent will also guide members through the Medicaid/LIS recertification process and understand professional concepts, standards, regulations, strategies, and operating standards within their work area.

Skills

Customer Engagement

Member Retention

Escalated Member Concerns

Medicaid/LIS Recertification

Verbal Communication

Customer Experience

Bilingual (English/Spanish)

Healthcare Sales

Humana

Health insurance provider for seniors and military

About Humana

Humana provides health and well-being services, focusing on Medicare Advantage plans for seniors, military personnel, and communities. Their plans include HMO, PPO, and PFFS options, designed to improve health outcomes through comprehensive and flexible coverage. Humana's revenue comes from government contracts and member premiums, and they aim to maintain high renewal rates by offering quality service and competitive benefits. The company stands out by fostering a culture of inclusivity and belonging among its employees, while also ensuring accessibility for all members, including offering free language interpreter services. Humana's goal is to deliver value to its members through an extensive provider network and innovative health solutions.

Louisville, KentuckyHeadquarters

1961Year Founded

IPOCompany Stage

Social Impact, HealthcareIndustries

10,001+Employees

Risks

Potential over-reliance on AI could disrupt operations if systems fail or are compromised.

Rising medical costs and tightening Medicare reimbursements may strain financial performance.

Leadership change with new CEO Jim Rechtin could lead to strategic disruptions.

Differentiation

Humana is a leader in Medicare Advantage plans, focusing on seniors and military personnel.

The company emphasizes inclusivity, offering free language interpreter services for accessibility.

Humana leverages AI and cloud technologies through a partnership with Google Cloud.

Upsides

Humana's investment in Healthpilot enhances digital enrollment for Medicare options.

The company is the first insurer to cover TMS therapy for adolescent depression.

Humana's focus on value-based care aims to improve outcomes for kidney disease patients.

Land your dream remote job 3x faster with AI

Try Jobo Free