Customer Success Manager
Panopto- Full Time
- Junior (1 to 2 years)
Candidates should possess at least 2 years of experience in Customer Success, customer support, or a related field, specifically within a SaaS environment. They should demonstrate strong problem-solving abilities, meticulous attention to detail, and a proactive approach to customer engagement.
As a Customer Success Coordinator, the role involves coordinating and guiding new customers through the initial setup and training process, scheduling and managing onboarding calls and webinars, tracking customer progress, identifying areas for improvement in the onboarding process, providing initial support by monitoring the support queue and responding to basic inquiries, triaging support tickets, creating and maintaining support documentation, proactively engaging with customers to check on their progress and offer assistance, gathering customer feedback, identifying opportunities to increase product adoption, contributing to process improvement, and documenting processes clearly.
Token-based social platform for creators
Tomo Inc. operates a platform called Astro that enhances social interactions between creators and their supporters in the Web3 space. Astro provides features like direct messaging, private rooms, and personalized feeds, all secured by blockchain technology. The platform uses tokens to create unique engagement opportunities, allowing supporters to access exclusive content and privileges based on their token holdings. Tomo targets the rapidly growing creator economy, which includes individuals and small businesses generating income through content creation. The company employs a freemium business model, offering basic features for free while charging for advanced features and premium content, often paid for with tokens. Tomo's goal is to reshape how creators and their audiences connect and engage.