Tomo

Customer Success Coordinator

United States

Tomo Logo
$78,000 – $100,000Compensation
Junior (1 to 2 years)Experience Level
Full TimeJob Type
UnknownVisa
Software as a Service (SaaS), Automotive Technology, AI/Voice TechnologyIndustries

Requirements

Candidates should possess at least 2 years of experience in Customer Success, customer support, or a related field, specifically within a SaaS environment. They should demonstrate strong problem-solving abilities, meticulous attention to detail, and a proactive approach to customer engagement.

Responsibilities

As a Customer Success Coordinator, the role involves coordinating and guiding new customers through the initial setup and training process, scheduling and managing onboarding calls and webinars, tracking customer progress, identifying areas for improvement in the onboarding process, providing initial support by monitoring the support queue and responding to basic inquiries, triaging support tickets, creating and maintaining support documentation, proactively engaging with customers to check on their progress and offer assistance, gathering customer feedback, identifying opportunities to increase product adoption, contributing to process improvement, and documenting processes clearly.

Skills

Customer Onboarding
Customer Support
Troubleshooting
Process Improvement
Customer Engagement
Communication
Documentation
Support Ticket Triage

Tomo

Token-based social platform for creators

About Tomo

Tomo Inc. operates a platform called Astro that enhances social interactions between creators and their supporters in the Web3 space. Astro provides features like direct messaging, private rooms, and personalized feeds, all secured by blockchain technology. The platform uses tokens to create unique engagement opportunities, allowing supporters to access exclusive content and privileges based on their token holdings. Tomo targets the rapidly growing creator economy, which includes individuals and small businesses generating income through content creation. The company employs a freemium business model, offering basic features for free while charging for advanced features and premium content, often paid for with tokens. Tomo's goal is to reshape how creators and their audiences connect and engage.

Key Metrics

None, CaliforniaHeadquarters
2020Year Founded
$3.4MTotal Funding
SEEDCompany Stage
Consumer Software, Crypto & Web3Industries
11-50Employees

Risks

Blockchain technology evolution may outpace Tomo's current platform capabilities.
Intensifying regulatory scrutiny on token-based transactions poses compliance challenges.
Volatility in cryptocurrency markets affects Tomo's token-based revenue model.

Differentiation

Tomo integrates AI and blockchain for a seamless home-buying experience.
Astro platform offers token-based social interactions for creators and supporters.
Tomo's multi-chain wallet enhances digital asset management within Telegram.

Upsides

Tomo raised $3.5 million in seed funding led by Polychain Capital.
Growing creator economy boosts demand for platforms like Astro.
Increasing interest in SocialFi platforms enhances Tomo's market potential.

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