Customer Resource Manager

Pennsylvania, United States

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Not SpecifiedCompensation

Mid-level (3 to 4 years), Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

Automotive, Customer ServiceIndustries

Requirements

Candidates must possess a Bachelor's degree and 3-5 years of experience in automotive sales, marketing, or a related field. Strong interpersonal, planning, time management, and computer skills are essential. A valid driver's license and the ability to legally operate a motor vehicle regularly are required, along with the willingness to travel up to 25%. This role requires residency within a 50-mile radius of Philadelphia, PA, or relocation to the assigned territory, and does not offer immigration sponsorship.

Responsibilities

The Customer Resource Manager will develop and innovate solutions to enhance customer experience, taking full ownership of customer issues from initial contact to resolution. They will utilize communication and problem-solving skills to optimize workflows, analyze data to support process improvements for dealers, and manage interactions with the Customer Assistance Center and retail field partners. Responsibilities include coordinating empowerment and goodwill initiatives, leading training on available tools, attending dealer and field team meetings, and acting as a regional liaison with outside agencies, potentially attending hearings or depositions.

Skills

Customer Experience

Issue Resolution

Customer Advocacy

Communication

Problem-Solving

Process Improvement

Dealership Operations

Lemon Law

Arbitration

General Motors

Designs, manufactures, and sells vehicles

About General Motors

General Motors designs, manufactures, and sells vehicles and vehicle parts, catering to individual consumers, businesses, and government entities. The company operates in both traditional internal combustion engine vehicles and the growing electric vehicle (EV) market, generating revenue through vehicle sales and financing services. GM stands out from competitors with its commitment to community service, sustainability, and diversity, as evidenced by a majority female Board of Directors. The company's goal is to balance traditional automotive manufacturing with technological advancements in electric and autonomous vehicles.

Detroit, MichiganHeadquarters

1908Year Founded

$486.7MTotal Funding

IPOCompany Stage

Automotive & Transportation, Financial ServicesIndustries

10,001+Employees