[Remote] Regional Customer Support Specialist at Natera

United States

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Not SpecifiedCompensation

Mid-level (3 to 4 years), Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

Healthcare, BiotechnologyIndustries

Skills

Key technologies and capabilities for this role

Customer SupportCommunicationProblem-SolvingCritical ThinkingTime ManagementOncologyMedical TerminologyPHI Handling

Questions & Answers

Common questions about this position

What qualifications are required for the Regional Customer Support Specialist role?

A two-year degree and/or 2-5 years of related experience is required, with an undergraduate degree preferred. Candidates must also complete HIPAA/PHI privacy, general policies, procedure compliance, and security training within the first 30 days of hire.

What key skills are needed for this position?

Key skills include excellence in de-escalating customer behavior, excellent organizational skills, problem analysis and solving, adaptability, attention to detail, critical thinking, and intermediate knowledge in GSuite applications.

Is this a remote position or does it require office work?

This information is not specified in the job description.

What is the salary or compensation for this role?

This information is not specified in the job description.

What makes a strong candidate for the Territory Manager I position?

Strong candidates demonstrate excellence in de-escalating customers, strong organizational and problem-solving skills, adaptability, experience in phone and written customer support, and proficiency in GSuite with attention to detail.

Natera

Genetic testing and diagnostics solutions provider

About Natera

Natera focuses on genetic testing and diagnostics, providing advanced solutions for cancer patients, transplant patients, and individuals assessing hereditary health risks. Their main technology is cell-free DNA (cfDNA) testing, which analyzes DNA fragments in the blood to detect minimal traces of cancer and assess organ health. Natera stands out by offering specialized tests like the Signatera ctDNA test and Panorama NIPT, along with genetic counseling services. The company's goal is to improve patient care and health outcomes through accurate genetic testing.

Austin, TexasHeadquarters

2004Year Founded

$149.9MTotal Funding

IPOCompany Stage

Biotechnology, HealthcareIndustries

1,001-5,000Employees