Head of Customer Operations
Imprint$250,000 - $275,000/year
Full Time
Expert & Leadership (9+ years)
Not SpecifiedCompensation
Expert & Leadership (9+ years)Experience Level
Full TimeJob Type
UnknownVisa
Benefits Administration, Human Resources TechnologyIndustries
Requirements
The ideal candidate should be motivated and goal-driven, with a passion for delivering excellence and creating solutions. Experience in customer operations or a related field is implied. A commitment to bswift's values of pursuing excellence, embracing accountability, delivering superior service, and being a great place to work is essential.
Responsibilities
The Manager, Customer Operations will contribute to transforming benefits administration through exceptional people, innovative technology, and delighted customers. They will be part of an organization making a meaningful difference in the lives of clients and their employees, focusing on client success and fostering a collaborative environment.
Skills
Customer Operations
Benefits Administration
Cloud Technology
Client Success
Team Leadership
bswift
Streamlines employee benefits and HR administration
About bswift
bswift simplifies the management of employee benefits and HR payroll for employers in the United States. They offer services like benefits enrollment and management, helping businesses of all sizes maximize the value of their benefits offerings. What makes bswift different is their focus on client engagement and thought leadership, providing resources and hosting virtual events to assist clients. Their goal is to be a trusted partner in the HR and benefits administration market, ensuring smooth and effective management of employee benefits.
Chicago, IllinoisHeadquarters
1996Year Founded
$49.6MTotal Funding
GROWTH_EQUITY_VCCompany Stage
Consulting, Enterprise SoftwareIndustries
1,001-5,000Employees
Benefits
Health Insurance
Dental Insurance
Vision Insurance
401(k) Retirement Plan
Remote Work Options
Professional Development Budget
Mental Health Support
Employee Wellbeing Initiatives
Flexible Work Hours
Risks
Integration challenges with Evive and Davis & Company may cause operational inefficiencies.
Francisco Partners' acquisition might lead to strategic shifts misaligned with client expectations.
Data privacy concerns with personalized platforms could lead to regulatory scrutiny.
Differentiation
bswift offers a fully integrated personalized engagement platform post-Evive acquisition.
The company provides comprehensive solutions for internal and HR communication needs.
bswift's adaptive technology transforms employee engagement with benefits.
Upsides
Acquisition of Evive enhances data-driven personalization and client engagement.
Francisco Partners' acquisition may accelerate growth and innovation for bswift.
Amit Jain's appointment as COO could bring strategic insights and efficiencies.
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