Sr Customer Success Manager

United States

Apply with AI Apply

Not SpecifiedCompensation

Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

Automotive, Software, Cloud Computing, Information TechnologyIndustries

Requirements

The Sr. Customer Success Manager must reside near a major airport in an EST time zone and have a minimum of 5 years of experience. A strong understanding of CDK products and the automotive industry is essential, along with the ability to build and maintain relationships with dealership management. Experience in identifying and mitigating client risk factors, creating prospecting opportunities, and utilizing analytics to identify trends is also required. Familiarity with Totango is preferred.

Responsibilities

The Sr. Customer Success Manager is responsible for ensuring client satisfaction and success by understanding their business needs and driving the value of CDK solutions. This includes maximizing product adoption, achieving client value, minimizing churn, and identifying additional revenue opportunities. Key duties involve fielding client questions, directing them to support resources, assisting with strategy development, maintaining and building relationships, demonstrating product expertise, assessing risk factors, collaborating with sales and marketing, preparing client reports, identifying training needs, making recommendations on best practices, and mentoring junior staff.

Skills

Customer Success Management

Client Relationship Management

SaaS

Cloud Software

Automotive Industry

Sales

Client Engagement

Churn Reduction

Revenue Growth

Problem Solving

Client Support

CDK Global

Integrated software solutions for automotive retail

About CDK Global

CDK Global provides integrated software solutions specifically designed for the automotive retail industry. Their products help auto dealerships manage various operations such as billing, customer relationship management (CRM), inventory management, and service scheduling. By using these software tools, dealerships can streamline their processes, improve customer experiences, and increase sales. Unlike many competitors, CDK Global focuses on the unique challenges of the automotive market, including the transition to electric vehicles (EVs), and tailors its solutions to meet these evolving needs. The company's goal is to enhance the efficiency and productivity of its clients through advanced technology, ultimately driving the automotive retail industry forward.

Hoffman Estates, IllinoisHeadquarters

1972Year Founded

IPOCompany Stage

Automotive & Transportation, Enterprise SoftwareIndustries

5,001-10,000Employees

Benefits

Health Insurance

Dental Insurance

Vision Insurance

Paid Vacation

401(k) Company Match

Tuition Reimbursement

Risks

Tekion's lawsuit could lead to significant legal expenses and reputational damage.

Antitrust lawsuit resulted in a $100 million payout, indicating potential legal vulnerabilities.

Cybersecurity breach impacted major clients, potentially leading to loss of trust and business.

Differentiation

CDK Global specializes in integrated software solutions for the automotive retail industry.

The company offers a subscription-based model for its software solutions.

CDK Global focuses on EV transition challenges, tailoring solutions for evolving industry needs.

Upsides

Increased focus on cybersecurity can enhance CDK Global's reputation and client trust.

Digital transformation in automotive industry presents opportunities for expanding software offerings.

Rise of EVs creates demand for specialized dealership software solutions by CDK Global.

Land your dream remote job 3x faster with AI

Try Jobo Free