Customer Advocacy Manager

United States

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$105,000 – $120,000Compensation

Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

Cybersecurity, Information TechnologyIndustries

Requirements

Candidates should have at least 4 years of experience in customer marketing, demand generation, content marketing, or a similar role, with cybersecurity experience being a plus. A proven track record of developing and executing successful customer marketing programs is essential. Excellent written and verbal communication skills, experience with marketing automation and CRM platforms, and strong project management abilities are required. The ideal candidate will have impeccable attention to detail, the ability to thrive in a fast-paced environment, and a genuine passion for customer success.

Responsibilities

The Customer Advocacy Manager will identify, recruit, and nurture customer advocates for various promotional activities, including references, case studies, testimonials, and speaking engagements. This role involves creating compelling customer success stories, building a digital asset management system for sales, and collaborating with sales and customer success teams to uncover advocacy opportunities. The manager will maintain a pipeline of customer stories, strengthen the company's presence on review platforms like G2 and Gartner Peer Insights, manage customer events such as advisory boards and user groups, and represent the voice of the customer in internal discussions.

Skills

Customer Advocacy

Customer Success

Customer Loyalty

Customer Relationships

Case Studies

Testimonials

Digital Asset Management

Sales Enablement

Marketing

Cybersecurity

Huntress

Managed endpoint detection and response services

About Huntress

Huntress provides managed endpoint detection and response (EDR) services to protect businesses from cyber threats, particularly ransomware. Their service includes 24/7 monitoring of clients' systems to identify potential cyberattacks. When a threat is detected, their team of security experts verifies the activity and alerts the client only if necessary, reducing the number of false positives that can occur with other services. In addition to threat hunting, Huntress offers security awareness training and resources like eBooks and webinars to educate employees about cybersecurity risks. Their commitment to high customer support and personalized reporting distinguishes them from competitors in the cybersecurity field. The goal of Huntress is to enhance the security posture of businesses by providing effective monitoring and education against cyber threats.

Columbia, MarylandHeadquarters

2015Year Founded

$281.8MTotal Funding

SERIES_DCompany Stage

CybersecurityIndustries

501-1,000Employees

Benefits

100% remote work environment

Generous PTO including vacation, sick time, and paid holidays

12 weeks paid parental leave

Highly competitive and comprehensive medical, dental, and vision benefits plans

401(k) with 5% contribution regardless of employee contribution

Life and Disability insurance plans

Stock options for all full-time employees

One-time $500 stipend to build/upgrade home office

Annual allowance for education and professional development assistance

$75 USD/month digital reimbursement

Access to both Udemy and BetterUp platforms for coaching, personal, and professional growth

Risks

Exploitation of security flaws in data transfer tools could affect Huntress's clients.

Social engineering attacks may bypass AI security measures, posing a risk to Huntress.

Difficulty in finding specialized talent could hinder Huntress's expansion efforts.

Differentiation

Huntress offers a 24/7 Security Operations Center for continuous threat monitoring.

The company integrates with Microsoft 365, enhancing security for businesses using Microsoft tools.

Huntress eliminates false positives by verifying threats before alerting clients.

Upsides

Huntress raised $180 million to expand and accelerate product development.

Recognition in Inc.'s Power Partner Awards boosts Huntress's market credibility.

Increased demand for cybersecurity due to remote work benefits Huntress's growth.

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