Customer Implementation Manager

Remote

Apply with AI Apply

Not SpecifiedCompensation

Mid-level (3 to 4 years), Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

Autonomous Vehicles, Biotechnology, TransportationIndustries

Requirements

Candidates should have 5+ years of experience in Customer Success, with direct experience in project management and customer implementation. The role requires strong organizational and communication skills, the ability to connect projects to broader business objectives, and proficiency in cross-functional collaboration. A proven ability to quickly learn complex product offerings and leverage software solutions for project management is also necessary.

Responsibilities

The Customer Implementation Manager will oversee the execution of new site launch projects, ensuring successful planning and deployment in new markets and site expansions. This role involves managing multiple projects, communicating with internal and external cross-functional teams, managing stakeholder expectations, and analyzing existing processes for improvements to reduce customer time-to-value. Responsibilities also include developing launch process playbooks, identifying and mitigating project risks, leading meetings, and owning post-mortem reporting for continuous improvement.

Skills

Project Management

Customer Success

Launch Projects

Process Improvement

Cross-functional Collaboration

May Mobility

Operates autonomous vehicle mobility solutions

About May Mobility

May Mobility focuses on transforming urban transportation through autonomous vehicles. Their self-driving technology utilizes real-time, on-board simulations to anticipate and safely navigate unexpected road situations, which is a major challenge in the industry. This capability ensures that their vehicles can respond effectively to various scenarios, prioritizing the safety of passengers and other road users. May Mobility partners with cities and businesses globally, providing solutions that enhance mobility convenience, safety, and environmental sustainability. Their unique approach to handling unpredictable situations sets them apart from competitors, as they aim to improve urban transportation and make cities more accessible and visually appealing.

Ann Arbor, MichiganHeadquarters

2017Year Founded

$375.1MTotal Funding

SERIES_DCompany Stage

Automotive & Transportation, Government & Public SectorIndustries

201-500Employees

Benefits

Health, vision, & dental

Unlimited paid vacations & generous holidays

Paid parental leave

Stock options

Daily catered lunches & snacks

Flexible schedule

Risks

Increased competition from Waymo with a $5 billion investment poses a market challenge.

Federal scrutiny on safety practices could lead to regulatory challenges for May Mobility.

Wayve's $1.05 billion funding for AI advancements poses a competitive threat.

Differentiation

May Mobility uses real-time simulations for safe navigation in unexpected road situations.

The company partners with cities to enhance urban transportation with autonomous shuttles.

May Mobility's technology reduces pollution and human error, improving community economic benefits.

Upsides

Expansion to Japan shows global demand for May Mobility's autonomous solutions.

Partnerships with cities like Detroit enhance public transportation and accessibility.

Rising interest in autonomous B2B trucking offers new market opportunities for May Mobility.

Land your dream remote job 3x faster with AI

Try Jobo Free