Customer Care Specialist at Elementus

Porto, Porto District, Portugal

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Not SpecifiedCompensation

Mid-level (3 to 4 years)Experience Level

Full TimeJob Type

UnknownVisa

Specialty Chemicals, Cosmetics, Coatings, Automotive, CeramicsIndustries

Requirements

Advanced problem-solving skills to address complex challenges
Strong communication skills to foster channels with key accounts and understand their needs
Ability to monitor and manage ACD lines and group mailboxes
Proficiency in processing customer orders (standard sales orders, consignment replenishment/release, reconciliation, and billing) in ERP order-to-cash model
Knowledge of financial management, including resolving past due invoices, accounts receivable, and credit holds
Capability to prepare and analyze customer-specific reports in compliance with company rules and laws
Experience in continuous improvement of administrative systems and processes
Ability to collaborate with cross-functional teams, Sales Representatives, and management
Autonomy in decision-making within defined standards, policies, and procedures
Professionalism in maintaining customer relationships and providing coverage during absences

Responsibilities

Serve as primary point of contact for escalated issues from key accounts
Route and process incoming calls on ACD line and monitor group mailbox distribution
Escalate critical availability issues to relevant teams and managers
Proactively monitor supply and demand to ensure availability for production and distribution
Liaise with Supply Planning or propose alternative arrangements with customers on materials and delivery dates
Process all assigned/shared customer orders efficiently
Collaborate with key accounts and credit department to resolve financial issues
Ensure timely release and accuracy of invoices, debit, and credit notes
Actively contribute to continuous improvement of processes related to key accounts
Participate in achieving organizational and departmental goals, including KPI metrics
Cultivate and maintain strong relationships with key accounts
Lead initiatives for continuous improvement in key account management
Provide account coverage and backup during absences

Skills

Key technologies and capabilities for this role

Customer ServiceProblem SolvingIssue ResolutionCommunicationProcess ImprovementComplianceOrder-to-CashKPI MetricsCross-Functional Collaboration

Questions & Answers

Common questions about this position

Is this a full-time position?

Yes, this is a full-time role.

Is remote work available for this role?

This information is not specified in the job description.

What key skills are required for the Customer Care Specialist position?

The role requires advanced problem-solving skills, strong communication abilities, experience with customer order processing, financial management including resolving invoices and credit holds, and collaboration with cross-functional teams.

What is the company culture like at Elementis?

Elementis emphasizes expertise, innovation, and teamwork, with a focus on continuous improvement initiatives, upholding standards through KPI metrics, and fostering positive customer relationships.

What makes a strong candidate for this Customer Care Specialist role?

Strong candidates will have experience managing key accounts with autonomy, advanced problem-solving for complex issues, proficiency in order-to-cash processes, and the ability to collaborate across teams while driving customer satisfaction.

Elementus

Universal blockchain search engine and analytics

About Elementus

Elementus has developed a universal search engine specifically for blockchain technology. This tool indexes all non-private blockchains, making it easier for users to navigate and analyze blockchain data. By providing clear and reliable information, Elementus helps clients, including government agencies and financial institutions, understand the origins of funds, detect scams, and make informed investment decisions. Unlike other analytics platforms, Elementus focuses on offering industrial-grade solutions tailored for institutional use, which include deep technical insights and forensic capabilities. The company's goal is to enhance the transparency and usability of blockchain data, supporting clients in regulatory compliance and thorough investigations.

New York City, New YorkHeadquarters

2017Year Founded

$43.7MTotal Funding

SERIES_ACompany Stage

Fintech, Crypto & Web3, Financial ServicesIndustries

11-50Employees

Risks

Increased competition from firms like Chainalysis and Elliptic expanding their services.

Potential regulatory scrutiny impacting operations due to global cryptocurrency regulations.

Volatility in the cryptocurrency market could affect client base and revenue.

Differentiation

Elementus developed the first universal blockchain search engine for comprehensive data analysis.

The company offers premium analytics solutions tailored for institutional use, enhancing decision-making.

Elementus's tools provide clarity and transparency in blockchain, aiding compliance and investment.

Upsides

Rising demand for blockchain analytics due to increased cybercrime and regulatory scrutiny.

Partnership opportunities with financial institutions integrating blockchain for transparency and efficiency.

Expansion into new sectors like supply chain and healthcare creates new markets for analytics.

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