[Remote] Financial Customer Service Professional - April 2026 at Empower

Las Vegas, Nevada, United States

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Not SpecifiedCompensation

Entry Level & New GradExperience Level

Full TimeJob Type

UnknownVisa

Financial ServicesIndustries

Requirements

Associate degree or higher
At least one year of customer service experience (including but not limited to food service, retail, hospitality, teaching, military, or banking) OR two or more years of customer service experience
Fluency in both English and Spanish
Financial Services or call center experience
Ability to adapt communication style while servicing a diverse customer base
Attention to detail and ability to learn and apply financial industry policies, processes, and procedures

Responsibilities

Answer incoming telephone inquiries regarding retirement plans from participants, employers, and third-party plan specialists
Provide excellent service within the call center for customers' retirement savings accounts
Educate and empower customers without making cold calls or sales
Communicate critical plan updates and changes
Process contribution changes, loans, and withdrawals
Process general account changes upon direction from the customer

Skills

Key technologies and capabilities for this role

Customer ServiceCommunicationProblem-solvingRetirement PlansAccount Management

Questions & Answers

Common questions about this position

What benefits are offered for this position?

Benefits include medical, dental, vision and life insurance, plus a retirement savings 401(k) plan with generous company matching contributions up to 6% and financial advisory services.

Is this a fully remote position, and what are the location requirements?

This is a remote position, but candidates must live within commuting distance and be willing to meet in person in the Las Vegas area up to 4-6 times per year.

What are the minimum qualifications for this role?

Candidates need an associate degree or higher plus at least one year of customer service experience, or two or more years of customer service experience without a degree. Availability for a 40-hour work week outside traditional business hours Monday through Friday with occasional Saturdays is required.

What is the company culture like at Empower?

Empower offers a flexible work environment with fluid career paths, celebrates internal mobility, emphasizes purpose, well-being, work-life balance, and creates a welcoming and inclusive environment with volunteering opportunities.

What qualities will make my application stand out?

Fluency in English and Spanish, financial services or call center experience, a passion for quality customer service, desire to engage customers over the phone, adaptability in communication, attention to detail, and ability to learn financial policies will set candidates apart.

Empower

Personal finance management and credit building

About Empower

Empower.me provides personal finance management and credit building services through a subscription model. Users can sign up for a 14-day free trial, after which they pay $8 per month for access to various financial tools. These tools include customizable payment plans, budgeting features, and credit score monitoring. A key aspect of Empower.me is its focus on helping users build credit by reporting their payments to credit bureaus, which can enhance their credit history if payments are made on time. Additionally, Empower.me offers a Thrive line of credit, which involves a soft inquiry on the user's credit report, ensuring that their credit score remains unaffected during the application process. Unlike many competitors, Empower.me specifically targets individuals with no minimum credit score, aiming to improve their financial health and savings.

San Francisco, CaliforniaHeadquarters

2016Year Founded

$96.8MTotal Funding

LATE_VCCompany Stage

Fintech, Financial ServicesIndustries

51-200Employees

Benefits

Generous equity package

Full healthcare benefits

Unlimited PTO

Technology expense reimbursement

Work from anywhere

Risks

Increased competition from fintech companies like Chime and Varo could impact market share.

Integration challenges from acquisitions may disrupt operations and delay strategic goals.

Regulatory scrutiny on credit services could increase compliance requirements and costs.

Differentiation

Empower offers a unique subscription-based model for financial management tools.

The company focuses on credit building by reporting payments to credit bureaus.

Empower's Thrive line of credit involves a soft inquiry, not affecting credit scores.

Upsides

Acquisition of Petal and Cashalo expands Empower's product offerings and customer base.

Increased demand for financial literacy tools among millennials and Gen Z benefits Empower.

Growing interest in alternative credit scoring aligns with Empower's mission for underserved consumers.

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