Commercial Technology Sales Specialist, Customer Relations-PHILLY at Owens & Minor

Philadelphia, Pennsylvania, United States

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$75,000 – $85,000Compensation

Mid-level (3 to 4 years)Experience Level

Full TimeJob Type

UnknownVisa

HealthcareIndustries

Requirements

Ability to travel within assigned region (Newark to Lancaster PA), up to 65% of the time; prefer Philly as home base
Experience, skills, education, and location impacting compensation (anticipated $75-85k base + $15k target variable, uncapped)

Responsibilities

Ensures customer satisfaction with company products and services
Works closely with Sales Account Executives and oversees day-to-day customer relationships
Ensures schedules and budgets are met according to contractual agreements
Responsible for organic growth within the existing commercial technology customer base
Travels to assigned accounts to manage Owens & Minor Commercial Technology relationships, ensure technical needs are met, provide problem resolution, and identify program and product expansion opportunities
Provides sales support to Technology Directors in sales geography
May independently perform Technology-related service support at assigned accounts
Ensures hospitals and surgery center Technology services needs are acknowledged and addressed
Establishes, maintains, and continuously strengthens relationships within the assigned customer base
Identifies opportunities within assigned accounts and increases adoption and expansion of technology services while maintaining profitability
Targets and pursues expansion of technology offerings to new departments within a given customer engagement
Searches for opportunities to introduce additional technology services into existing customer accounts
Prepares and leads the presentation of routine business reviews within the assigned territory to showcase value delivered to the customer
Collaborates with implementation teams to ensure satisfactory project completion and customer onboarding for newly assigned and/or newly expanded accounts
Ensures compliance to all terms and conditions of customer contracts and coordinates with leadership to address issues
Works with home office legal team to develop contracts, contract amendments, and proactively provide contract renewals when applicable
Presents new functionality, upgrades, and modules to existing customer base; partners with commercial technology leadership to proactively educate customers
Monitors customer satisfaction through ongoing identification of customer needs and expectations; addresses risk immediately and escalates internally as appropriate
Acts as liaison between Hospital Supply Chain, Clinical, IT division department heads, and Owens & Minor
Supports achieving savings expectations and targets set forth in contractual agreements
Assists with onsite training of clinical staff on use of the technology platform
Participates in commercial technology implementations and provides support in geographical area
May act as commercial technology special project lead on assigned accounts
Supports billing for technology services, submits requests to bill when needed, and supports A/R review to ensure accounts are always in good standing
Generates leads for other Owens & Minor commercial offerings
Supports Technology Director on Technical Demonstrations, Data Analytics, Physical Assessments, RFPs, and Sales Proposals when required