Commercial Account Manager

The Commercial Account Manager will serve as the main point of contact for existing strategic mid-size accounts, leveraging product knowledge to maximize renewals and expansion. They will collaborate with Customer Success, other Sales members, and Product Solution Specialists to maintain and expand the customer revenue base. This role involves preserving and developing customer relationships, highlighting Procore's value, and deepening customer attachment. Responsibilities include driving product adoption, ensuring customer retention, increasing spend on existing products (upsell), and leading attachment to new products (cross-sell). The role also requires researching accounts, identifying key champions, generating interest, obtaining business requirements, maintaining accurate forecasts, providing sales reports, pursuing knowledge of competitors, managing leads and opportunities in Salesforce.com, achieving targets, coordinating internal resources to solve client issues, and executing service agreements. Periodic travel to client onsite visits is also part of the role.