Abridge

Clinical Success Director, Federal Accounts

United States

$163,700 – $192,600Compensation
Expert & Leadership (9+ years)Experience Level
Full TimeJob Type
UnknownVisa
Healthcare, Artificial Intelligence, SoftwareIndustries

Clinical Success Director

Salary: $163.7K - $192.6K Location Type: Remote Employment Type: Full-Time

About Abridge

Abridge was founded in 2018 with the mission of powering deeper understanding in healthcare. Our AI-powered platform was purpose-built for medical conversations, improving clinical documentation efficiencies while enabling clinicians to focus on what matters most—their patients.

Our enterprise-grade technology transforms patient-clinician conversations into structured clinical notes in real-time, with deep EMR integrations. Powered by Linked Evidence and our purpose-built, auditable AI, we are the only company that maps AI-generated summaries to ground truth, helping providers quickly trust and verify the output. As pioneers in generative AI for healthcare, we are setting the industry standards for the responsible deployment of AI across health systems.

We are a growing team of practicing MDs, AI scientists, PhDs, creatives, technologists, and engineers working together to empower people and make care make more sense. We have offices located in the SoHo neighborhood of New York, the Mission District in San Francisco, and East Liberty in Pittsburgh.

The Role

As the Clinical Success Director, you will be at the forefront of delivering an exceptional generative AI platform for clinicians. Your work will directly contribute to improving the cognitive burden associated with clinical documentation. You will collaborate with clients, partners, product managers, designers, machine learners, and healthcare professionals to bring to life products that bridge the gap between clinical conversations and actionable data.

What You’ll Do

  • Clinician Enablement:
    • Deliver education and training to new users.
    • Build collateral and strategies to support clinician adoption.
    • Manage relationships with external clinical champions and advisors.
  • Product Feedback & Roadmap:
    • Surface product feedback through expert advice on existing clinical documentation strategies.
    • Work with product teams to define a clear clinical product roadmap.
  • Product Strategy:
    • Provide product strategy recommendations by aggregating user feedback.
    • Develop artifacts that articulate how product enhancements may expand the reach of our product(s) and improve clinician user experiences.
  • Metrics & Impact:
    • Develop, monitor, and track end-user utilization and clinical success metrics.
    • Help communicate long-term impact and value.
  • Evangelism:
    • Evangelize product capabilities and direction to prospective customers.
    • Create sales collateral, conduct product demos, and more.

What You’ll Bring

  • Experience:
    • 5+ years of experience as a clinician (MD, DO, PA, NP).
    • Experience with Epic and a deep understanding of clinical documentation workflows.
    • Proven track record of leading successful initiatives from conception through launch.
    • Experience working with cross-functional teams in a fast-paced, startup environment.
  • Skills & Attributes:
    • A passion for solving problems and creating new opportunities for clinicians.
    • Ability to build relationships with different layers of an organization, from front-line staff to executives.
    • Strong understanding of the healthcare industry, specifically clinical workflows and regulatory requirements.

This role requires up to 20% travel

Why Work at Abridge?

At Abridge, we’re transforming healthcare delivery experiences with generative AI, enabling clinicians and patients to connect in deeper, more meaningful ways. Our mission is clear: to power deeper understanding in healthcare. We’re driving real, lasting change, with millions of medical conversations processed each month.

Joining Abridge means stepping into a fast-paced, high-growth startup where your contributions truly make a difference. Our culture requires extreme ownership—every employee has the ability to (and is expected to) make an impact on our customers and our business.

Beyond individual impact, you will have the opportunity to work alongside a team of curious, high-achieving people in a supportive environment where success is shared, growth is constant, and feedback fuels progress. At Abridge, it’s not just what you do, but how you do it.

Skills

Clinical Documentation
Generative AI
Healthcare
EMR Integration
Client Relationship Management
Product Feedback
Education
Training
Adoption Strategies

Abridge

AI platform for clinical documentation automation

About Abridge

Abridge provides a platform that changes how medical conversations are documented in healthcare settings. Its main product allows healthcare providers to record patient visits, which are then transformed into organized clinical documents. This helps doctors and other healthcare professionals save time on paperwork, allowing them to concentrate more on caring for their patients. Abridge stands out from its competitors by focusing specifically on the needs of healthcare providers, payers, and pharmaceutical companies, offering a solution that improves both documentation efficiency and patient outcomes. The goal of Abridge is to enhance the quality of patient care while making the documentation process easier for healthcare professionals.

Pittsburgh, PennsylvaniaHeadquarters
2018Year Founded
$201.8MTotal Funding
SERIES_CCompany Stage
AI & Machine Learning, HealthcareIndustries
51-200Employees

Benefits

Medical insurance
Dental Insurance
Vision Insurance
Unlimited Paid Time Off
Equity
Flexible Spending (FSA) & Health Savings (HSA) Accounts
Learning and Development budget
401k Plan
Paid Parental Leave
Flexible working hours
Home Office Budget
Sabbatical Leave

Risks

Rapid expansion may strain Abridge's resources and affect service quality.
Integration challenges with EHR systems could disrupt workflows and data consistency.
Data privacy concerns in AI applications may lead to regulatory scrutiny.

Differentiation

Abridge transforms medical conversations into actionable clinical documentation using AI.
The platform supports over 28 languages and 50+ medical specialties.
Abridge's integration with EMR systems enhances clinician efficiency and patient care.

Upsides

Abridge's partnership with Mayo Clinic expands its reach to over 1 million patients.
The $150 million Series C funding accelerates AI technology development and integration.
Abridge's multilingual capabilities improve communication in diverse patient populations.

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