Principal Solution Architect, Workflow (Federal)

Addison, Texas, United States

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Not SpecifiedCompensation

Expert & Leadership (9+ years)Experience Level

Full TimeJob Type

UnknownVisa

Biotechnology, Cloud Computing, Enterprise Software, SaaSIndustries

Requirements

Candidates must have at least 8 years of experience in consultation and configuration for complex technology implementations, including integrations and portals. Additionally, a minimum of 5 years of experience implementing the ServiceNow Technology Workflow solution suite is required, along with extensive experience across leading technology software platforms. Demonstrated ability to influence and consult senior leaders is also essential, as is experience leveraging or critically thinking about integrating AI into work processes, decision-making, or problem-solving.

Responsibilities

The Principal Solution Architect will consult with customers on implementing ServiceNow's Technology Workflow solutions, focusing on accelerating business outcomes. Responsibilities include supporting pre-sales activities, leading solutioning discussions, estimating implementation efforts, and acting as a lead member of project teams to ensure successful customer outcomes. The role involves interacting with senior leadership to discuss implementation roadmaps and change management, designing solutions using Technology Workflow capabilities, and publishing common customer use cases. Additionally, the architect will establish relationships with product owners, lead learning events, promote continuous improvement for delivery materials, and enable other delivery team members and partners. Up to 50% travel is expected.

Skills

Workflow Architecture

ServiceNow Platform

Solution Design

Pre-sales Support

Customer Engagement

Business Acumen

Product Expertise

AI-enhanced Technology

ServiceNow

Cloud-based platform for digital workflows

About ServiceNow

ServiceNow offers a cloud-based platform that helps businesses automate and manage their operations, improving efficiency and enhancing customer and employee experiences. The Now Platform includes applications for IT operations, customer service, human resources, and security operations, all accessible over the internet. Targeting large enterprises across various industries, ServiceNow operates on a software-as-a-service (SaaS) model, generating revenue through subscription fees and professional services. The company's goal is to streamline business processes and drive digital transformation for its clients.

Santa Clara, CaliforniaHeadquarters

2004Year Founded

$81.5MTotal Funding

IPOCompany Stage

Consulting, Consumer Software, Enterprise SoftwareIndustries

10,001+Employees

Benefits

Generous family leave

Flexible PTO

Matched Donations

Retirement benefits

Annual learning stipends

Paid volunteer time

Risks

Competitors like Nvidia and Google Cloud may outpace ServiceNow in AI advancements.

Over-reliance on AWS infrastructure could pose risks if AWS changes its strategy.

The departure of Era Software's co-founder may lead to strategic shifts within ServiceNow.

Differentiation

ServiceNow's Now Platform offers comprehensive digital workflow solutions across multiple business functions.

The company focuses on large enterprises, providing tailored solutions for diverse industries.

ServiceNow's SaaS model ensures steady recurring revenue through subscription fees.

Upsides

ServiceNow's partnership with AWS enhances AI-powered workflows, driving enterprise innovation.

The integration with Crowe Cyber Economic Risk Analyzer boosts ServiceNow's cybersecurity capabilities.

ServiceNow's AI-driven campaign with Idris Elba increases brand visibility and engagement.

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