Associate Director of Clinical Strategy

Employment Type: Full-time

Position Overview

Ro is a direct-to-patient healthcare company with a mission of helping patients achieve their health goals by delivering the easiest, most effective care possible. Ro is the only company to offer nationwide telehealth, labs, and pharmacy services, enabled by its vertically integrated platform. Since 2017, Ro has helped millions of patients across the United States.

Ro has been recognized as a Fortune Best Workplace in New York and Health Care for four consecutive years (2021-2024). In 2023, Ro was named Best Workplace for Parents for the third year in a row, and in 2022, Ro was listed as a CNBC Disruptor 50.

We are seeking a mission-driven, strategic, and collaborative Associate Director of Clinical Strategy. This individual will primarily lead clinical efforts across Ro’s Sexual Health, Dermatology, and Fertility (SDF) verticals, reporting to the Senior Director of Clinical Strategy. While the initial focus will be on SDF, there may be opportunities to support other product lines, such as Weight Loss, as business needs evolve. The ideal candidate possesses generalist clinical expertise, a product-oriented mindset, and the ability to translate complex medical guidance into actionable strategies that enhance patient and provider experiences.

You will be the clinical leader on a cross-functional team dedicated to building best-in-class patient experiences, products, and services at Ro. Leveraging your medical expertise, research skills, and understanding of care delivery innovation, you will harness technology to help patients achieve their health goals. You will collaborate with stakeholders across various teams, including Clinical Strategy and Quality & Safety, to advance high-quality care delivery at scale within sexual health, dermatology, and fertility. Additionally, you will be responsible for liaising with our clinical advisory and Ro-affiliated provider groups.

Who You Are

You have a background in clinical medicine but are not a traditional provider. You think outside the box, understand the clinical and psychological aspects of patients, and thrive in an environment that fosters innovation on behalf of patients and providers. You are passionate about helping people and staying current with the latest research and industry trends. You embrace technology as a means to scale high-quality healthcare and deliver it on the patient's terms—where and when they need it. You are a strong advocate for patient empowerment through education and access.

What You'll Do

• Support all aspects of clinical work to build and improve our SDF products and services, encompassing diagnostics, care delivery, and physical product innovation.
• Optimize patient and provider experiences across SDF conditions by updating patient intake questions, clinical briefs (e.g., strategy, treatment principles), and treatment plans across all offerings.
• Serve as the accountable clinical leader on a cross-functional team, providing clinical input into Digital Product, Design, Marketing, Strategy, and other departments.
• Act as an internal clinical expert on all aspects of Sexual Health, Dermatology, and Fertility (SDF).
• Function as a SDF clinical champion for Ro’s affiliated provider practice, which includes MDs/DOs, NPs, and RNs.
• Communicate with and train providers on the platform regarding new offerings and best practices in SDF healthcare.
• Act as an advocate for both patients and providers interacting on our platform.
• Partner with teams such as Quality and Safety, and the provider group, to optimize care delivery, quality, and safety.
• Collaborate with internal teams, including the Clinical Evid...

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