Techline Operator

United States

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$46,000 – $56,000Compensation

Entry Level & New GradExperience Level

Full TimeJob Type

UnknownVisa

Biotechnology, Public Safety, SecurityIndustries

Requirements

Candidates must be able to work a 9-hour shift between 11:30 AM and 8:30 PM EST, Monday through Friday, with availability on weekends as needed. Familiarity with Field Service Delivery, high proficiency with web-based software like Salesforce and Google Suite, excellent written and verbal communication skills, strong organization, a sense of urgency, attention to detail, and a positive, professional demeanor are required. Adaptability to change and a willingness to step outside comfort zones are essential. Experience with CCTV systems or optics is a plus.

Responsibilities

The Techline Operator will provide primarily chat-based support to Flock Safety technicians and third-party contractors, coordinating real-time communications between internal support teams and field resources. Responsibilities include handling requests such as install and maintenance validations, camera issues, technical troubleshooting, and site survey approvals. The role also involves documenting and reporting exceptions, navigating Salesforce and internal software, and communicating dynamic instruction sets in a fast-paced environment.

Skills

Chat Support

Customer Service

Problem-Solving

Communication

Flock Safety

License plate reader cameras for crime prevention

About Flock Safety

Flock Safety provides a system aimed at enhancing public safety through crime prevention while ensuring privacy and reducing bias. The main product is a network of license plate reader cameras that capture essential vehicle information, which helps in solving crimes. These cameras utilize machine learning technology to ensure that the data collected is objective and ethically used. Flock Safety serves a variety of clients, including neighborhoods, businesses, and law enforcement agencies in over 1,000 cities. The company operates on a subscription model, where clients pay for the installation, maintenance, and access to data and analytics. This approach not only generates a steady revenue stream but also allows clients to benefit from ongoing updates and support. Flock Safety's goal is to create safer communities by providing effective crime prevention tools that respect individual privacy and foster trust between the public and law enforcement.

Atlanta, GeorgiaHeadquarters

2017Year Founded

$372.2MTotal Funding

SERIES_ECompany Stage

Government & Public Sector, Enterprise Software, AI & Machine LearningIndustries

1,001-5,000Employees

Benefits

Unlimited PTO

12 paid holidays

Fully-paid health benefits

16 weeks of parental leave

Work from home allowance

Learning & development stipend

Home office stipend

Risks

Privacy concerns may lead to legal challenges affecting ALPR technology operations.

Integration of drone technology may increase operational costs and financial strain.

Economic downturns could reduce client spending on subscription-based services.

Differentiation

Flock Safety integrates ALPR cameras with AI for unbiased crime-solving data.

The company offers a full-service, maintenance-free technology solution for public safety.

Flock Safety's platform combines community power to enhance safety across cities and businesses.

Upsides

Acquisition of Aerodome enhances drone technology for public safety solutions.

Partnership with MS2 expands AI Traffic Analytics capabilities for state agencies.

Solar-Powered Condor video solutions increase market penetration in infrastructure-lacking areas.

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