Customer Experience Representative (Remote US Only)

Remote

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Not SpecifiedCompensation

Entry Level & New Grad, Junior (1 to 2 years)Experience Level

Full TimeJob Type

UnknownVisa

Healthcare, Biotechnology, AdvocacyIndustries

Requirements

Candidates must be based in the United States and possess strong computer skills with the ability to quickly learn new tasks and technology. Excellent troubleshooting and creative problem-solving abilities are essential, along with comfort in handling difficult conversations via phone, email, and chat. Detail-orientation, empathy, and a willingness to collaborate and provide feedback are also key requirements.

Responsibilities

Customer Experience Representatives will support patients and advocates via phone, email, and chat, assisting with appointment confirmations and troubleshooting various issues. They will onboard new clients, gather and track user feedback to improve the customer experience and platform, and build strong relationships with clients and advocates. Responsibilities include resolving inquiries to complete satisfaction, reporting issues, and suggesting solutions to improve processes.

Skills

Customer Support

Phone Support

Email Support

Chat Support

Troubleshooting

Problem-Solving

Client Relations

Healthcare Navigation

Solace Health

Personalized healthcare advocacy and management services

About Solace Health

Solace Health provides personalized health advocacy services to help individuals and families navigate complex healthcare systems. The company connects clients with skilled health advocates who assist with various health concerns, including chronic conditions, care coordination for aging loved ones, and medical billing and insurance issues. Solace Health's advocates guide clients through understanding medical diagnoses, treatment options, and communication with healthcare providers. The company operates on a business model that facilitates connections between clients and advocates, generating revenue through service fees or subscription models for ongoing support. Clients can access the platform for free, while advocates receive tools and resources at no cost to help manage their practices. By securely storing care details and communications, Solace Health aims to empower clients, restore their confidence in healthcare decisions, and enhance their overall quality of life.

Redwood City, CaliforniaHeadquarters

2022Year Founded

$13.6MTotal Funding

SERIES_ACompany Stage

HealthcareIndustries

51-200Employees

Benefits

Remote Work Options

Company Equity

Risks

Increased competition from emerging digital health platforms may dilute market share.

Potential data privacy concerns could impact Solace Health's operations.

Rising operational costs may affect Solace Health's profitability.

Differentiation

Solace Health connects patients with expert healthcare advocates, enhancing personalized care.

The platform offers secure storage for all care details and communications.

Solace Health provides tools and resources to advocates at no cost, boosting their efficiency.

Upsides

Increased demand for telehealth services boosts Solace Health's business model.

The rise of personalized medicine creates opportunities for Solace Health's advocacy focus.

Growing healthcare consumerism aligns with Solace Health's mission to empower clients.

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