Tech Support Specialist
Platform ScienceSalary not specified
Full Time
Entry Level & New Grad, Junior (1 to 2 years)
Not SpecifiedCompensation
Mid-level (3 to 4 years)Experience Level
Full TimeJob Type
UnknownVisa
Biotechnology, Nonprofit, Political Campaigns, UnionsIndustries
Requirements
Candidates should have at least two years of experience with compliance, fundraising, and/or email tools for political campaigns, unions, or nonprofits. Experience with Bonterra's Fundraising & Engagement tools, EveryAction, Salsa, NGP8, VAN, or VoteBuilder is required. Excellent oral and written communication skills, strong critical thinking, logical problem-solving abilities, a professional phone manner, patience, self-motivation, a demonstrated work ethic, and attention to detail are essential. A minimum of 1 year of customer service experience is needed, and familiarity with CRM tools like Salesforce, ZenDesk, Intercom, Five9, or Vonage, as well as proficiency in HTML/CSS or SQL, is advantageous. Previous experience in teaching or training is also beneficial.
Responsibilities
The EA-Client Support Specialist will provide exceptional customer support through email, chat, and phone, addressing inquiries professionally and swiftly. They will identify and escalate technical issues to internal teams with attention to detail and ensure timely ticket escalation. The role involves cultivating collaborative relationships within the support team and across departments, demonstrating a passion for Bonterra Tech, and possessing strong technological aptitude. The specialist will collaborate with various organizations seeking assistance and exhibit excellent communication and problem-solving skills.
Skills
Customer Support
Email Support
Chat Support
Phone Support
Technical Support
Problem-Solving
Attention to Detail
Fundraising Tools
Email Tools
Compliance Tools
EveryAction
Salsa
NGP8
VAN
VoteBuilder
Bonterra
Technology solutions for social impact organizations
About Bonterra
Bonterra provides technology solutions aimed at helping organizations focused on social good, such as nonprofits and public sector entities, operate more efficiently. Their products include software for managing donations, tracking impact, and coordinating volunteer efforts, which streamline operations and enhance fundraising capabilities. Bonterra stands out from competitors by specifically targeting the social impact sector and aligning its success with that of its clients through a business model based on subscription fees and transaction fees on donations. The company's goal is to empower organizations to maximize their efforts in creating positive social change, as evidenced by their impact of facilitating $7.4 billion in donations to 225,000 nonprofits in 2021.
Austin, TexasHeadquarters
2023Year Founded
VENTURE_UNKNOWNCompany Stage
Consulting, Social ImpactIndustries
1,001-5,000Employees
Benefits
Generous Flexible Time Off
Paid Holidays
Paid Volunteer Time
Paid Parental Leave
Paid Sick Leave
Health Insurance
Vision Insurance
Dental Insurance
Life Insurance
Resources for savings and investments
Opportunities to learn, develop, network, and connect
Risks
Competition from established players like Blackbaud and Salesforce.org is intense.
Potential integration challenges from recent acquisitions could disrupt operations.
Dependence on partnerships like iWave may pose risks if synergies aren't realized.
Differentiation
Bonterra offers a comprehensive suite of tools for nonprofits and social good organizations.
The company focuses on empowering social impact initiatives with advanced technology solutions.
Bonterra's acquisition of DonorDrive enhances its digital fundraising capabilities.
Upsides
Growing demand for digital transformation in nonprofits boosts Bonterra's market potential.
Integration of AI in fundraising software enhances donor engagement and campaign effectiveness.
Bonterra's expansion into employee engagement solutions broadens its market reach.
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