Service Desk Technical Support Analyst II

New Orleans, Louisiana, United States

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Not SpecifiedCompensation

Mid-level (3 to 4 years)Experience Level

Full TimeJob Type

UnknownVisa

Data and Technology, Financial Services, Healthcare, Automotive, Agrifinance, InsuranceIndustries

Requirements

Candidates must possess a Bachelor's Degree in Computer Science or a related field, with over 3 years of experience in development or technical support. Experience with Salesforce, including Tier 2 support and Salesforce Admin Certification, is required. Proficiency in MuleSoft, including troubleshooting integration issues and analyzing logs from Anypoint Runtime Manager, Splunk, or Datadog, is necessary. Familiarity with API and SDK integrations, Linux, PHP, HTML, JavaScript, CSS, XML, MySQL, Shell scripting, DataDog, Splunk, Web technologies, Amazon cloud technologies, programming concepts, and ServiceNow ITSM is essential. The role also requires demonstrated problem-solving skills from multiple angles, the ability to analyze solution pros and cons, and availability for on-call duties.

Responsibilities

The Service Desk Technical Support Analyst II will provide technical support for the Partner Solutions client/member platform and associated services, resolving customer application issues. Responsibilities include researching and diagnosing complex software issues, assessing alerts and exceptions from operations teams, and developing, testing, and implementing SQL queries for issue investigation. Analysts will examine error logs and database content to identify problem causes, document and implement workaround solutions, and create/manage production/staging support tickets. They will also document steps to reproduce issues and create technical documentation for future reference.

Skills

Technical Support

SQL

Application Support

Customer Service

Problem Solving

Data Analysis

Error Log Analysis

Database Content Examination

Documentation

Expedia

Travel booking platform for flights, hotels, rentals

About Expedia

Expedia Group operates in the travel industry, offering a wide range of services for travelers and travel-related businesses. It connects users with options for flights, hotels, car rentals, vacation packages, and activities through its various brands, including Expedia, Hotels.com, and Vrbo. Travelers can easily find and book trips that match their preferences and budgets. The company earns revenue primarily through commissions on bookings and advertising from travel service providers looking to promote their offerings. Additionally, Expedia Group supports its partners by providing access to valuable data and technology, helping them improve their operations and grow their businesses. The goal of Expedia Group is to create a seamless travel experience for users while maximizing the potential of its partners.

Bellevue, WashingtonHeadquarters

1996Year Founded

$3,277.3MTotal Funding

IPOCompany Stage

Consumer Goods, EntertainmentIndustries

10,001+Employees