Modern Health

Client Success Manager - West

West, American Samoa

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Not SpecifiedCompensation

Junior (1 to 2 years)Experience Level

Full TimeJob Type

UnknownVisa

Health & Wellness, Mental Health, Software & TechnologyIndustries

Requirements

Candidates should possess prior experience managing large-scale client relationships, demonstrating a comfort level with analyzing data and leveraging it for strategic decision-making and consulting. Strong communication and interpersonal skills are essential for partnering with senior HR executives and business leaders.

Responsibilities

As a Client Success Manager, you will own Modern Health’s large-scale employer relationships from launch through contract renewal, driving product adoption and engagement, and ultimately focusing on client retention and growth. You will partner closely with senior HR executives and business leaders, serving as a product expert, strategic consultant, and mental health champion, and collaborating with the internal product team to continuously improve the platform’s functionality and benefits.

Skills

Client Management

Customer Success

Mental Health Knowledge

Communication

Empathy

Relationship Building

Problem-Solving

Modern Health

Personalized mental health care solutions for enterprises

About Modern Health

Modern Health provides personalized mental health care solutions for businesses around the world. Their platform connects employees and their families with certified coaches and licensed therapists who offer evidence-based care in over 50 languages. The service focuses on preventative care, aiming to address mental health issues before they escalate. Unlike many competitors, Modern Health emphasizes a culturally sensitive and tailored approach to mental health, ensuring that care meets the unique needs of each individual. The company partners with large corporations to include their services in employee benefits packages, which helps improve employee resilience and productivity. The goal of Modern Health is to enhance mental well-being in the workplace by making mental health care accessible and actionable.

Key Metrics

San Francisco, CaliforniaHeadquarters

2017Year Founded

$162.8MTotal Funding

SERIES_DCompany Stage

Consulting, HealthcareIndustries

501-1,000Employees

Benefits

Health and Wellness - Our benefits are designed to keep you safe and healthy. We’ve got you 100% covered for health, dental and vision insurance.

Professional Development - Make a meaningful difference at a rapidly growing start-up. We also offer every employee an annual professional development stipend, LinkedIn Learning subscription, and WFH stipend.

Family Matters - We celebrate all paths to parenthood by offering the fertility benefit Carrot, 16 weeks parental leave, and a child care stipend. We also offer access to Outschool which provides over 100,000 (and counting!) live, online activities for learners ages 3-18.

Giving Back - We encourage team members to donate their skills and time in their communities, and we match donations to causes several times a year.

Flexible Paid Time Off - Time off is important for rejuvenation and bringing your full self to work. No matter what life throws your way, we want you to have space to do so - guilt free.

Long-Term Planning - All full-time employees are eligible to contribute to a 401(k) plan. We are also proud to offer financial advising services through Origin.

Risks

Emerging competitors may offer similar services at lower costs.

AI integration may face data privacy and compliance challenges.

Expansion into physical health may dilute focus on core mental health services.

Differentiation

Modern Health offers a comprehensive mental health platform in a single app.

The platform supports 35 languages, enhancing accessibility for global users.

Modern Health integrates mental and physical health care, a unique industry approach.

Upsides

Acquisition of Anvil Health's AI tech enhances personalized mental health care.

Partnerships with high-profile figures boost brand visibility and engagement.

Recognition as a Great Place to Work strengthens company culture and employee satisfaction.

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