Client Success Manager - West

Position Overview

• Location Type: Fully Remote
• Job Type: Full-time
• Salary: Not specified

Modern Health is a leading mental health benefits platform for employers, offering a comprehensive solution for emotional, professional, social, financial, and physical well-being. We provide access to one-on-one therapy, group sessions, and self-serve digital resources, catering to individual needs from proactive stress management to depression treatment. Our mission is to empower companies to foster a culture where mental health is a priority and a strength.

Modern Health is a fast-growing, unicorn company backed by prominent investors and recognized for its innovation, including awards like "World's Most Innovative Companies of 2023" by Fast Company. We operate as a fully remote workforce with a strong emphasis on a culture of high empathy and high accountability, driven by a passion for winning and a bias towards action. While many roles can be performed globally, team members outside the Pacific time zone are expected to work at least six hours between 8 am and 5 pm Pacific time daily.

The Role

As a Client Success Manager, you will be responsible for managing Modern Health’s large-scale employer relationships from their initial launch through contract renewal. You will partner with Fortune 500 companies and other large organizations to drive product adoption and engagement, ultimately ensuring client retention and growth. In this role, you will act as a product expert, strategic consultant, and mental health advocate, collaborating closely with senior HR executives and business leaders. Your insights and feedback will be crucial in refining the platform's functionality and benefits.

This position reports to the Sr Manager, Client Success.

Requirements

• Prior experience managing large-scale client relationships.
• Comfort with analyzing data and leveraging it for strategic decision-making and consultation.

Responsibilities

• Own Modern Health’s large-scale employer relationships from launch through contract renewal.
• Partner with Fortune 500 companies and more to drive product adoption and engagement.
• Ensure client retention and growth over time.
• Collaborate closely with senior HR executives and business leaders.
• Serve as a product expert, strategic consultant, and mental health champion for clients.
• Contribute to the continuous improvement of the platform's functionality and benefits through client feedback and internal collaboration.

Company Information

• Company: Modern Health
• Mission: To make mental health a strength and priority for all.
• Culture: "It Takes a Village" - high empathy, high accountability, drive to win, obsession to win, accountability, empathy, bias towards action.
• Recognition: World’s Most Innovative Companies of 2023 (Fast Company), Top 25 Companies of San Francisco 2023, 2023 Well-Being Trailblazer Award.
• Workforce: Fully remote.
• Work Hours: Overlapping hours are required; team members outside the Pacific time zone must work at least six hours between 8 am and 5 pm Pacific time each workday.
• Funding: Raised over $170 million, fastest entirely female-founded company in the U.S. to reach Unicorn status.
• Investors: Kleiner Perkins, Founders Fund, John Doerr, Y Combinator, Battery Ventures.

Application Instructions

If you are excited about this role and Modern Health's mission, we encourage you to apply.