Cresta

Strategic Customer Success Manager- West

United States

Cresta Logo
Not SpecifiedCompensation
Senior (5 to 8 years)Experience Level
Full TimeJob Type
UnknownVisa
Artificial Intelligence, Customer Service, Contact Center TechnologyIndustries

Requirements

Candidates should possess a proven track record of success in customer success roles, demonstrating deep domain knowledge, strong executive presence, and a passion for delivering measurable outcomes. Experience in strategic account management, particularly with complex customer relationships, is essential, along with the ability to lead strategic initiatives and mentor team members.

Responsibilities

As a Strategic Customer Success Manager, you will foster strategic relationships with customers by acting as a trusted advisor, developing and executing success plans, and holding the team accountable for delivering measurable results. You will continuously analyze and improve the customer journey, drive renewal and expansion efforts, and collaborate closely with sales, marketing, product, and engineering teams to ensure a seamless customer experience and drive business growth. Additionally, you will track and be driven by key Customer Success metrics and use insights to guide decisions and uncover improvement opportunities.

Skills

Customer Relationship Management
Strategic Planning
Executive Presence
Account Management
Business Growth Strategies
Mentoring
Customer Success
Stakeholder Engagement

Cresta

AI-powered coaching for sales teams

About Cresta

Cresta focuses on enhancing business outcomes through AI-powered coaching and assistance, particularly for sales teams. Its main product, Cresta for Sales, analyzes all sales conversations to identify performance gaps and provide real-time coaching, helping businesses improve their sales efficiency. This service is available on a subscription basis and is suitable for companies of all sizes across various industries. Cresta also offers a chatbot service that automates repetitive conversations, allowing sales agents to concentrate on more complex tasks. The patented Real-Time Intelligence Engine continuously learns from interactions to highlight effective behaviors, giving businesses a competitive edge. Clients have reported notable improvements, including faster response times and increased sales conversions.

Key Metrics

Palo Alto, CaliforniaHeadquarters
2017Year Founded
$268.5MTotal Funding
SERIES_DCompany Stage
Consumer Software, Enterprise Software, AI & Machine LearningIndustries
201-500Employees

Risks

Competition from AI giants like Google and Microsoft threatens Cresta's market share.
Rapid AI advancements may render Cresta's offerings outdated without continuous innovation.
Expansion into Romania and India may face operational challenges and increased costs.

Differentiation

Cresta's Real-Time Intelligence Engine offers unique AI-driven insights for sales improvement.
The company provides AI-powered coaching, enhancing sales team performance with real-time feedback.
Cresta's chatbot service reduces repetitive tasks, allowing agents to focus on complex issues.

Upsides

Cresta's $125M Series D funding boosts product development and market expansion.
Recognition in Forbes AI 50 list enhances Cresta's credibility and market presence.
Human-in-the-loop AI capabilities improve customer service interactions and satisfaction.

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