Customer Success Manager, West
Vercel- Full Time
- Junior (1 to 2 years)
Candidates should possess a proven track record of success in customer success roles, demonstrating deep domain knowledge, strong executive presence, and a passion for delivering measurable outcomes. Experience in strategic account management, particularly with complex customer relationships, is essential, along with the ability to lead strategic initiatives and mentor team members.
As a Strategic Customer Success Manager, you will foster strategic relationships with customers by acting as a trusted advisor, developing and executing success plans, and holding the team accountable for delivering measurable results. You will continuously analyze and improve the customer journey, drive renewal and expansion efforts, and collaborate closely with sales, marketing, product, and engineering teams to ensure a seamless customer experience and drive business growth. Additionally, you will track and be driven by key Customer Success metrics and use insights to guide decisions and uncover improvement opportunities.
AI-powered coaching for sales teams
Cresta focuses on enhancing business outcomes through AI-powered coaching and assistance, particularly for sales teams. Its main product, Cresta for Sales, analyzes all sales conversations to identify performance gaps and provide real-time coaching, helping businesses improve their sales efficiency. This service is available on a subscription basis and is suitable for companies of all sizes across various industries. Cresta also offers a chatbot service that automates repetitive conversations, allowing sales agents to concentrate on more complex tasks. The patented Real-Time Intelligence Engine continuously learns from interactions to highlight effective behaviors, giving businesses a competitive edge. Clients have reported notable improvements, including faster response times and increased sales conversions.