[Remote] Strategic Customer Success Manager- West at Cresta

United States

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Not SpecifiedCompensation

Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

Artificial Intelligence, Customer Service, Contact Center TechnologyIndustries

Skills

Key technologies and capabilities for this role

Customer Relationship ManagementStrategic PlanningExecutive PresenceAccount ManagementBusiness Growth StrategiesMentoringCustomer SuccessStakeholder Engagement

Questions & Answers

Common questions about this position

Is this position remote?

Yes, this is a remote position.

What is the salary for this Strategic Customer Success Manager role?

This information is not specified in the job description.

What skills and experience are required for this role?

The role requires deep domain knowledge, strong executive presence, and a passion for delivering measurable outcomes, along with experience leading strategic initiatives and mentoring team members.

What is the company culture like at Cresta?

Cresta has assembled a world-class team of AI and ML experts, go-to-market leaders, and top-tier investors, with a mission to revolutionize the workforce with AI in a thrilling, innovative environment.

What makes a strong candidate for this Strategic Customer Success Manager position?

Strong candidates are seasoned experts with deep domain knowledge, strong executive presence, and the ability to act as trusted advisors, drive renewals and expansions, and use data-driven metrics for decision-making.

Cresta

AI-powered coaching for sales teams

About Cresta

Cresta focuses on enhancing business outcomes through AI-powered coaching and assistance, particularly for sales teams. Its main product, Cresta for Sales, analyzes all sales conversations to identify performance gaps and provide real-time coaching, helping businesses improve their sales efficiency. This service is available on a subscription basis and is suitable for companies of all sizes across various industries. Cresta also offers a chatbot service that automates repetitive conversations, allowing sales agents to concentrate on more complex tasks. The patented Real-Time Intelligence Engine continuously learns from interactions to highlight effective behaviors, giving businesses a competitive edge. Clients have reported notable improvements, including faster response times and increased sales conversions.

Palo Alto, CaliforniaHeadquarters

2017Year Founded

$268.5MTotal Funding

SERIES_DCompany Stage

Consumer Software, Enterprise Software, AI & Machine LearningIndustries

201-500Employees

Risks

Competition from AI giants like Google and Microsoft threatens Cresta's market share.

Rapid AI advancements may render Cresta's offerings outdated without continuous innovation.

Expansion into Romania and India may face operational challenges and increased costs.

Differentiation

Cresta's Real-Time Intelligence Engine offers unique AI-driven insights for sales improvement.

The company provides AI-powered coaching, enhancing sales team performance with real-time feedback.

Cresta's chatbot service reduces repetitive tasks, allowing agents to focus on complex issues.

Upsides

Cresta's $125M Series D funding boosts product development and market expansion.

Recognition in Forbes AI 50 list enhances Cresta's credibility and market presence.

Human-in-the-loop AI capabilities improve customer service interactions and satisfaction.

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