Client Experience Supervisor at Barkley

Kansas City, Missouri, United States

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Not SpecifiedCompensation

Mid-level (3 to 4 years)Experience Level

Full TimeJob Type

UnknownVisa

Advertising, MarketingIndustries

Requirements

Experience as Brand/Account Supervisor from an agency
Obsessed with understanding clients, their business, and consumers
Skilled in bringing new, unique, and strategic solutions
Strong presentation skills, obsessing over details like storyline and idea conveyance
Thrives on collaboration, positive attitude, invests in teammates
Ability to play well with others and foster trusted, deep relationships
Comfortable with tough conversations and building trust

Responsibilities

Manage independent client relationships with excellent communication to build trust, dig for insights, and set expectations
Serve as category and client brand/business expert to internal teams
Foster team member agency relationships for integration and collaboration
Proactively manage client expectations, partnering with Project Management on risks and opportunities
Support Client Experience deliverables like Annual Planning, 360 Scorecard, financial forecasting, Whole Brand Assessment, and Team Annual Huddles
Understand and apply Whole Brand Spectrum to support client needs
Work with Director and VP/Client Experience on long-term Whole Brand transformation and growth plans
Contribute to brave ideas by ideating, providing client insights, setting expectations, aligning teams, connecting resources, and pre-selling work
Ensure all deliverables are concepted based on aligned strategic brief, meeting objectives, timing, and budget
Embrace and set example for diverse and inclusive environment
Independently run large projects from inception to in-market delivery with cross-agency teams, keeping communication and roles clear
Identify and escalate issues to senior leadership timely with problem-solving mentality
Keep team calm, focused, and inspired
Partner with Director on financial needs, invoicing, POs, estimates, etc

Skills

Key technologies and capabilities for this role

Account ManagementClient RelationshipsBrand StrategyClient CommunicationStrategic PlanningPresentationsCollaboration

Questions & Answers

Common questions about this position

What is the salary range for the Client Experience Supervisor role?

This information is not specified in the job description.

Is this Client Experience Supervisor position remote or does it require office work?

This information is not specified in the job description.

What key skills are required for the Client Experience Supervisor?

Key skills include building independent client relationships with excellent communication, serving as a brand/business expert, fostering team collaboration, proactively managing expectations, and contributing to brave ideas with client insights.

What is the company culture like at BarkleyOKRP?

The culture emphasizes a diverse and inclusive environment where team members bring their best selves, thrive on collaboration, positive attitudes, investing in each other, and working on innovative brands with top talent.

What makes a strong candidate for this Client Experience Supervisor position?

Strong candidates are Brand/Account Supervisors from agencies obsessed with clients, their businesses, and consumers, who excel at building deep trusted relationships, presenting ideas strategically, collaborating with teams, and protecting creative work.

Barkley

Full-service marketing and advertising agency

About Barkley

Barkley is a marketing and advertising agency focused on creating modern brands that appeal to today's consumers. The agency works across various sectors, including consumer goods, finance, healthcare, non-profit, restaurant, retail, and travel, serving clients from large corporations to retail and hospitality brands. Barkley offers a wide range of marketing solutions, including advertising, communication, product innovation, media strategy, and talent management. By utilizing deep consumer insights, they develop campaigns that resonate with audiences and keep brands relevant. Their services include experience design, digital platform optimization, influencer activations, and creative campaign development, allowing them to support clients in achieving their business goals, whether launching new products or enhancing consumer engagement. Barkley's unique combination of creativity and data-driven insights sets them apart from competitors, ensuring they stay ahead of market trends.

Kansas City, MissouriHeadquarters

1964Year Founded

$5.1MTotal Funding

MERGERCompany Stage

Consulting, Consumer Software, Consumer GoodsIndustries

501-1,000Employees

Benefits

Health Insurance

Life Insurance

Unlimited Paid Time Off

401(k) Retirement Plan

Risks

Rapid acquisitions may lead to integration challenges and cultural clashes within Barkley.

The merger with OKRP could result in operational inefficiencies and client conflicts.

Investment from a Chicago firm may lead to strategic shifts disrupting current operations.

Differentiation

Barkley is one of the largest independent, employee-owned advertising agencies in the U.S.

The agency combines creativity with data-driven insights for modern consumer engagement.

Barkley's integrated marketing approach spans multiple industries, ensuring brand relevance.

Upsides

Barkley's acquisition of Adlucent enhances its performance media and MarTech capabilities.

The merger with OKRP creates one of the largest independent marketing firms in the U.S.

Barkley's focus on ESG aligns with growing consumer demand for sustainable brands.

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