Client Delivery Lead (f/m/d)

Germany

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Not SpecifiedCompensation

Senior (5 to 8 years), Expert & Leadership (9+ years)Experience Level

Full TimeJob Type

UnknownVisa

Energy, Biotechnology, UtilitiesIndustries

Requirements

The role requires experience in managing client relationships with enterprise counterparts, acting as a primary point of contact for technical development, and serving as an escalation point for domain or product issues. Candidates must possess a deep understanding of how Kraken operates and delivers its platform, be comfortable with ambiguity and change, and demonstrate a self-starting attitude with a willingness to solve problems and adapt outside of typical job roles. Travel is expected as part of this role.

Responsibilities

The Client Delivery Lead will manage client relationships, triage incoming requests, and communicate client priorities internally to support the ongoing development of the Kraken platform. They will support the engineering team in delivering product features, challenge clients to adopt new development approaches, and act as a knowledge base for Kraken's functionality and delivery. This role involves managing a tech domain for client projects, whether migrating to the Kraken platform or managing long-term technology requirements, and partnering with technology and operational teams to deliver results.

Skills

Client Delivery

Technology Transformation

Project Management

Billing Systems

Finance Systems

Customer Information Systems (CIS)

CRM

Energy Management

Renewable Energy

Grid Optimization

Customer Experience

Kraken

Cryptocurrency exchange for buying and trading

About Kraken

Kraken is a cryptocurrency exchange platform that allows users to buy, sell, and trade various digital assets. It offers features that cater to both beginners and experienced traders, making it easy to navigate the cryptocurrency market. Users can execute trades with high liquidity, which means their transactions are completed quickly. The platform charges low transaction fees, sometimes as low as 0%, helping users keep more of their profits. Kraken also provides advanced charting tools to help investors track their investments effectively. Security is a major focus, with multiple protective measures in place to keep user assets safe. The platform supports 70 different asset pairs and is continuously expanding its offerings. Additionally, Kraken offers 24/7 global support to assist users with any questions or issues.

San Francisco, CaliforniaHeadquarters

2011Year Founded

$108.5MTotal Funding

SERIES_CCompany Stage

Crypto & Web3, Financial ServicesIndustries

501-1,000Employees