Glia

Engagement Lead

United States

Glia Logo
Not SpecifiedCompensation
Senior (5 to 8 years)Experience Level
Full TimeJob Type
UnknownVisa
Customer Service, Professional ServicesIndustries

Requirements

Candidates should possess 10+ years of experience in professional services, including several years leading large-scale engagements, and demonstrate experience cultivating and maintaining executive relationships. Strong team leadership skills, particularly utilizing referent and expert power, are essential, along with executive-level visual and oral communication skills capable of adapting communication styles.

Responsibilities

As an Engagement Lead, you will pitch Glia’s implementation approach to select customers during the sales process, providing strategic insights and advice to customer executives throughout implementation. You will coordinate handoffs with Account Executives and Customer Success Managers, understand customer business objectives, communicate priorities to all Glia roles, and influence customer change management initiatives. Furthermore, you will provide expert advice on Glia products and industry best practices, be accountable for successful E2E implementation of strategic customer projects ensuring they are on budget, on time, and achieve customer ROI, and drive product adoption and subsequent renewal and expansion.

Skills

Professional Services
Customer Experience
Relationship Building
Strategic Advice
Implementation Management
Change Management
Product Expertise
Industry Trends
Team Leadership
Executive Relationship Management

Glia

Digital customer service solutions for banks

About Glia

Glia provides digital customer service solutions specifically designed for financial institutions like banks and credit unions. Their platform includes various tools such as messaging, video, voice, and CoBrowsing, which allows customer service agents to interact with a customer's web browser in real-time. This technology enables financial institutions to engage with customers across multiple digital channels, allowing seamless transitions between chat, video calls, and voice calls without losing context. Glia's goal is to enhance customer service efficiency and user experience, ultimately improving customer satisfaction and loyalty. Unlike competitors, Glia focuses on the financial services sector, offering a tailored service that helps institutions modernize their customer interactions and increase online loan applications. By providing these tools as a service, Glia aims to help financial institutions deliver personalized support and boost customer retention.

Key Metrics

New York City, New YorkHeadquarters
2012Year Founded
$147.8MTotal Funding
SERIES_DCompany Stage
AI & Machine Learning, Financial ServicesIndustries
201-500Employees

Benefits

Stock Options
Professional Development Budget

Risks

Rapid AI adoption could lead to increased competition from new entrants.
Financial institutions may develop in-house digital customer service solutions.
Increasing regulatory scrutiny on AI and data privacy could raise compliance costs.

Differentiation

Glia's ChannelLess® architecture allows seamless transitions between communication channels.
Quality AnalystGPT provides real-time insights into customer needs and trends.
Glia's AI-driven solutions enhance customer experience and operational efficiency.

Upsides

Increased demand for AI-driven customer service in the financial sector.
Growing trend of integrating AI with customer service platforms.
Expansion of digital banking services boosts demand for Glia's solutions.

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