Technical Account Manager
DoceboSalary not specified
Full Time
Senior (5 to 8 years), Expert & Leadership (9+ years)
Not SpecifiedCompensation
Senior (5 to 8 years), Expert & Leadership (9+ years)Experience Level
Full TimeJob Type
UnknownVisa
Software, Biotechnology, SaaSIndustries
Requirements
Candidates should have 3-6 years of experience in technical account management, technical consulting, or pre-sales solution architecture at a SaaS company, ideally supporting enterprise customers with configurable, data-driven platforms. A solid understanding of workflow design, data modeling, APIs, webhooks, automations, and basic scripting is required. Experience with embedding AI-driven workflows and working with low-code/no-code platforms is a plus. Strong communication and consultative skills are essential.
Responsibilities
The Technical Account Manager will serve as a dedicated technical advisor to strategic customers, supporting their Airtable implementations and designing tailored solutions. Responsibilities include leading implementation reviews, conducting base audits, offering guidance on platform best practices, and providing ongoing technical support. The TAM will collaborate with Product, Engineering, and Support teams to surface customer trends and influence internal priorities. They will also help customers leverage Airtable AI for workflow optimization and contribute to internal playbooks for scaling premium support.
Skills
Technical Account Management
No-code platforms
Customer Success
Sales
Implementation
Solution Design
Product Adoption
Premium Support
Product Management
Engineering
Customer Feedback
AI
Airtable AI
Omni
Field Agents
Workflow Automation
Schema Design
Platform Best Practices
Technical Support
Onboarding
Escalation Resolution
Airtable
SaaS platform for workflow and data management
About Airtable
Airtable offers a platform that merges spreadsheet and database functionalities, allowing users to manage workflows and data without advanced technical skills. The platform is adaptable for various uses, such as project management and customer relationship management, and enables users to visualize data in multiple formats. Operating on a subscription-based model, Airtable provides different pricing tiers to cater to a wide range of clients, from individuals to large organizations. The company's goal is to empower users to effectively manage their data and workflows, making software creation accessible to everyone.
San Francisco, CaliforniaHeadquarters
2012Year Founded
$1,315.7MTotal Funding
SERIES_FCompany Stage
Data & Analytics, Consumer Software, Enterprise SoftwareIndustries
501-1,000Employees
Benefits
We have your medical, dental, and vision insurance 100% covered (and your dependents covered at 80%)
High deductible health plan available with health savings account contribution
Complimentary One Medical membership for individuals and dependents
Monthly “Lifestyle Wallet” to use for benefits like personal fitness (e.g., gym memberships, fitness equipment, etc.) to pet care to nutrition coaching, and more.
Complimentary mental health support via Modern Health Family planning support (fertility, adoption, and surrogacy)
Flexible and generous time off and sick time benefits
16 weeks of parental leave
Annual Learning & Development wallet to support your career development
Emergency backup care for dependents
Access to financial planning and legal support
Risks
Competition from Notion and Coda threatens Airtable's market share.
AI advancements by competitors may outpace Airtable's innovations.
Reliance on third-party integrations poses potential strategic risks.
Differentiation
Airtable combines spreadsheet and database functionalities for custom app creation.
The platform offers a no-code solution, appealing to non-technical users.
Airtable's tiered pricing caters to a wide range of users and businesses.
Upsides
Growing demand for no-code platforms boosts Airtable's market potential.
Recent AI platform launch aligns with trends in AI-driven project management.
Airtable's integration with IBM enhances its collaborative tool offerings.
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