Associate Operations Manager (Internal recruitment only)

The Associate Operations Manager will manage multiple projects concurrently, ensuring deliverables and deadlines are met, and client expectations are managed regarding strategy, productivity, efficiency, and quality. Responsibilities include managing project teams, assigning tasks, preparing schedules, liaising with facilities, and handling day-to-day client interactions at a management level. The role involves advising clients on best practices, participating in process design and improvement, managing project finances, creating financial reports and invoices, and ensuring project success. Key duties also include briefing teams, understanding contracts, tracking performance, managing risks, ensuring quality control, reporting project statuses, assisting with recruitment, and developing client relationships. The manager will also facilitate meetings, resolve issues, and mentor team leads and agents, while adhering to company policies.