Process Improvement Lead, Healthcare

The Process Improvement Lead will identify, analyze, and implement strategies to enhance operational efficiency, service quality, and overall performance within enterprise shared service and National Medicaid Operations functions. Responsibilities include designing and leading process improvement initiatives from assessment to implementation, facilitating workshops to resolve issues and map processes, analyzing workflows to identify inefficiencies, and recommending data-driven solutions. The role involves partnering with business units to standardize, optimize, and automate processes, defining and monitoring key performance indicators, developing business cases and project plans, and building a culture of continuous improvement through coaching and training. Additionally, the lead will present findings to senior leadership and ensure alignment of improvement efforts with organizational goals, compliance, and quality standards.