Client Services Manager - Remote

Santa Clara, California, United States

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Not SpecifiedCompensation

Mid-level (3 to 4 years), Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

Fintech, Payment Processing, BiotechnologyIndustries

Requirements

Candidates should possess 3-5 years of hands-on experience with API-based solutions, including integration, troubleshooting, and support. Familiarity with web-based and mobile integrations, HTML, XML, JSON, and Javascript is required, along with the ability to map and transform client data. A Bachelor's degree in Computer Science, Engineering, or a related technical field, or equivalent experience, is necessary. Excellent communication and problem-solving skills are essential.

Responsibilities

The Client Services Manager will act as the technical subject matter expert for PayNearMe's solutions, supporting sales, account management, and merchant support during merchant onboarding. This role involves leading technical integrations, configuring solutions, and providing ongoing technical support to ensure merchant success. Responsibilities include conducting data integration, platform configuration, and business process mapping, as well as collaborating with Product Management to influence solution design and contributing to the product roadmap. The manager will also provide technical support for new product adoption or expanded implementations and develop code for reusable tasks to streamline engineering work.

Skills

Technical Subject Matter Expert

Sales Support

Account Management Support

Merchant Support

Technical Integrations

Solution Configuration

Technical Support

Data Integration

Platform Configuration

Business Process Mapping

Product Management Collaboration

Code Development

Reusable Task Development

Escalation Resolution

PayNearMe

Flexible payments platform for diverse transactions

About PayNearMe

PayNearMe provides a payments platform that allows customers to pay in various ways, including cards, ACH transactions, cash, and mobile payment methods like PayPal and Venmo. The platform is designed to enhance the payment experience for both customers and businesses, making it easy for clients such as consumer lenders and online gaming companies to collect payments. PayNearMe stands out by offering a secure cash payment service at over 60,000 retail locations, which simplifies the payment process for users who prefer cash. Additionally, the platform utilizes artificial intelligence to personalize customer experiences and improve bill pay. The company's goal is to create a seamless and user-friendly payment experience while generating revenue through fees charged to businesses for processing payments.

Santa Clara, CaliforniaHeadquarters

2009Year Founded

$156.1MTotal Funding

SERIES_DCompany Stage

Fintech, AI & Machine LearningIndustries

201-500Employees

Benefits

Professional Development Budget

Risks

Emerging fintech startups could erode PayNearMe's market share with similar solutions.

Regulatory scrutiny may increase compliance costs for PayNearMe.

Partnership with Trustly exposes PayNearMe to open banking data privacy risks.

Differentiation

PayNearMe offers a wide range of payment options, including cash and digital wallets.

The platform integrates AI to enhance personalized customer experiences and improve payment solutions.

Partnerships with companies like Trustly and PayPal expand PayNearMe's payment capabilities.

Upsides

The rise of BNPL services presents an opportunity to expand PayNearMe's payment options.

Increasing mobile wallet usage allows PayNearMe to enhance its mobile-first payment methods.

Open banking regulations in the US offer new integration opportunities for PayNearMe.

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