Job Description: Laboratory Services Manager

Employment Type: Full-time Work Schedule: Standard (Mon-Fri) Environmental Conditions: Office

Position Overview

At Thermo Fisher Scientific, you’ll discover meaningful work that makes a positive impact on a global scale. Join our colleagues in bringing our Mission to life - enabling our customers to make the world healthier, cleaner and safer. We provide our teams with the resources needed to achieve individual career goals while taking science a step beyond through research, development and delivery of life-changing therapies. With clinical trials conducted in 100+ countries and ongoing development of novel frameworks for clinical research through our PPD clinical research portfolio, our work spans laboratory, digital and decentralized clinical trial services. Your determination to deliver quality and accuracy will improve health outcomes that people and communities depend on – now and in the future.

Our PPD® Laboratory Services team has a direct impact on improving patient health through the expertise of scientists, industry thought-leaders and therapeutic experts. As the world leader in serving science, our laboratory professionals bring their commitment to accuracy and quality to deliver groundbreaking innovations.

Responsibilities

• Manages a team within the department, including staff development and deploying solutions to meet business needs.
• Advises on project management and operational solutions and identifies areas for process development and efficiencies in performing tasks.
• Liaises with major sponsor's operational personnel and manages all project related activities internally and with external vendors.
• Delivers technology solutions in a collaborative cross-functional environment.
• Manages staff, which may include interviewing and selection, job description preparation, professional development, goal setting, performance management, coaching and mentoring, employee counseling, and separations.
• Approves courses of action on salary administration, hiring, corrective action, and terminations.
• Reviews and approves time records, expense reports, requests for leave, and overtime.
• Plans and supports work flow of team members.
• Authors, reviews, revises and implements relevant procedural documents and SOPs in global alignment.
• Monitors SOP and key task compliance.
• Serves as chief liaison between sponsor and all internal departments performing the required tasks during the conduct of the study.
• Controls, manages and delegates day-to-day activities during the course of the clinical trial to resolve any issues and answer queries.
• Manages client and/or program level oversight and relationship to proactively address needs, expectations and modifications across similar studies.
• Supports business development by presenting in capability presentations and by supporting RFI activities.

Qualifications

• Education: High school diploma or equivalent required.
• Experience:
  • Previous experience that provides the knowledge, skills, and abilities to perform the job (comparable to 0 to 5 years) or equivalent and relevant combination of education, training, & experience.
  • 1+ year of leadership responsibility.
  • Central lab project management experience preferred.
  • In some cases an equivalency, consisting of a combination of appropriate education, training and/or directly related experience, will be considered sufficient for an individual to meet the requirements of the role.
• Knowledge, Skills, Abilities:
  • Strong verbal, written and presentation skills.
  • Strong attention to details including maintaining compliance with procedures and policies.
  • Effective client relationship management skills.
  • Good supervisory and management skills with ability to work effectively at all levels.
  • Proficient in problem solving and prioritizing.
  • Firm analytical and quantitative skills.

Company Information

Thermo Fisher Scientific values the health and wellbeing of our employees. We support and encourage individuals to create a healthy and balanced lifestyle.