Associate Account Manager at Expedia Group

New York, New York, United States

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Not SpecifiedCompensation

Junior (1 to 2 years)Experience Level

Full TimeJob Type

UnknownVisa

Travel, HospitalityIndustries

Requirements

0-2 years of experience in account management, partner/client success, consultative sales, or related field
Proficient in English language skills
Passionate about travel
Work independently and collaboratively with a diverse team
Possess a strong appetite for innovative technology, fast-changing business environment, and data driven decision-making
Prioritize and multi-task effectively to achieve critical targets, goals, and/or strategic objectives set by E4B leadership team
Continue to follow up when facing testing situations
Present ideas and directives clearly and persuasively
Demonstrate analytical skills with market trends, partner performance, and competitor analysis to address business and partner needs
Proactively and consistently demonstrate the unique value proposition of partnering with Expedia Group
Possess a growth mindset, consistently using feedback to improve in role
Relationship builder; earns the confidence of others. Bridges and sustains solid partnerships based on mutual support through a collaborative style
Drive for results

Responsibilities

Develop and sustain strong partnerships by providing relevant data insights and high-quality needs-based consulting services to hotel partners (e.g. revenue management advice, marketing opportunities on the Expedia Group marketplace)
Ensure that partner hotels’ products (content, rates, and availability) are consistently optimized on Expedia Group sites to maximize customer conversion
Secure additional lodging rates and availability information over high demand and compression periods to satisfy traveler needs
Secure seasonal deals and promotions to support the brands’ merchandising and marketing efforts
Continuously promote and develop hotel partners’ high engagement with Expedia Group’s full suite of: Unique market insights (partner reports, competitive data, key performance drivers); In-house revenue management tools (Rev+); Marketing and merchandising opportunities (dynamic promotions, packages, member deals, mobile offers); Specialized brands (e.g. Hotwire, Media Solutions) potential opportunities; Self-service tools (Expedia Partner Central)
Execute effectively based on KPI metrics (targets, goals, and/or strategic objectives)
Guide and support Hotel Partners to deliver the best traveler experience
Promote self-service
Conduct regular self-learning to improve skills
Travel for partner visits 0-10% of the time

Skills

Account Management

Revenue Management

Data Insights

Partner Relations

Content Optimization

Rate Management

Availability Management

Marketplace Optimization

Consulting

Expedia Group

Travel booking platform for various services

About Expedia Group

Expedia Group operates in the travel industry, offering a wide range of services for travelers and travel-related businesses. It connects users to various travel options, including flights, hotels, car rentals, vacation packages, and activities, allowing them to find and book trips that fit their needs and budgets. The company generates revenue primarily through commissions from bookings made on its platforms and through advertising, where travel service providers can promote their offerings. Unlike many competitors, Expedia Group not only serves individual travelers but also partners with travel agencies and corporate clients, providing them with valuable data and tools to enhance their operations. The goal of Expedia Group is to create a seamless travel experience for users while supporting its partners in growing their businesses.

Bellevue, WashingtonHeadquarters

1996Year Founded

IPOCompany Stage

Consumer Goods, EntertainmentIndustries

Benefits

Paid Vacation

Parental Leave

Hybrid Work Options

Professional Development Budget

Risks

Riyadh Air's entry into the market could increase competition for Expedia.

CFO transition may lead to strategic shifts or instability in financial management.

Expedia's partnership with Mondelez WTR may not yield expected results due to economic uncertainties.

Differentiation

Expedia Group operates a diverse portfolio of travel brands, including Expedia and Vrbo.

The company offers a comprehensive suite of services for travelers and travel-related businesses.

Expedia Group partners with service providers, offering data, tools, and technology to optimize operations.

Upsides

Increased demand for personalized travel experiences enhances Expedia's AI-driven recommendation systems.

The rise of 'workcations' allows Expedia to market longer stay packages.

Sustainability in travel is a priority, enabling Expedia to promote eco-friendly options.

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