Asset Specialist at Air Products

Tianjin, China

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Not SpecifiedCompensation

Mid-level (3 to 4 years)Experience Level

Full TimeJob Type

UnknownVisa

Industrial Gases, EnergyIndustries

Requirements

Bachelor's degree (in business or engineering related areas preferred). Master's degree will be a plus
At least 3 years of experience in business, operations, engineering, marketing or sales related functions
Fluent English in oral and written
Experience with customer management is preferred
Excellent business negotiation ability and business development ability
Familiarity with SAP & Business Warehouse
Proficiency in Office applications, especially Excel, PowerPoint and Word
Able to write in Chinese in a clear, concise and logical manner
Acceptable English communication skills. Ability to comprehend contracts and other formal documents written in English
Act with integrity and in accordance with company policies. Ability to confront behavior not consistent with company values
Customer and service focused
Ability to communicate in a friendly and professional manner to make customers feel valued
Work well with diverse personalities and functions
Willing to learn new knowledge and develop new skills

Responsibilities

Act as single point of contact for onsite customers and manage the entire relationship
Develop and maintain customer engagement plan, interface with customer on a regular basis, maintain close relationship with customer, understand customers’ demand change, and resolve disputes
Develop franchise and Gen gas new business opportunities
Review and perform annual price adjustment per contract, and send price adjustment letters and other communication material to customer after obtaining management approval
Lead contract extension discussions involving customer as well as internal parties such as Operations, Legal, Tax, BDS and Engineering. Execute contract renewal plan
Partner with Collections team to collect payment from customers in order to maintain good DSO performance and minimize past due amount
Support Permitting team to resolve issues related to onsite plants
Ensure that critical information, such as contract expiration date, customer contacts, price escalation and customer demand data, is accurately maintained
Submit workbook and work with CMD team to update customer data
Perform PO/invoice checking and verify delivery record with customer when necessary
Work with CSR, customs clearance agents and customers to ensure timely delivery of product into Free Trade Zones
Get the necessary approval for debit or credit memos
Perform basic data analysis
Other tasks assigned by Business Operations Manager and Sub-region General Manager

Skills

Key technologies and capabilities for this role

Customer Relationship ManagementContract NegotiationBusiness DevelopmentPrice AdjustmentData AnalysisInvoice VerificationCollections ManagementDSO Management

Questions & Answers

Common questions about this position

What education is required for the Asset Specialist role?

A Bachelor’s degree in business or engineering related areas is required, with a Master’s degree being a plus.

What work experience is needed for this position?

At least 3 years of experience in business, operations, engineering, marketing or sales related functions is required, with customer management experience preferred.

What key skills are required for the Asset Specialist job?

Familiarity with SAP & Business Warehouse, proficiency in Office applications especially Excel, PowerPoint and Word, fluent English, and ability to write clearly in Chinese are required.

What is the company culture like at Air Products?

Air Products emphasizes bringing people together to reimagine what’s possible, collaborating and innovating on energy and environmental challenges, while being the safest, most diverse, and most profitable industrial gas company. They value integrity, customer focus, professional communication, working well with diverse personalities, and a willingness to learn.

What makes a strong candidate for this Asset Specialist position?

Strong candidates will have excellent business negotiation and development abilities, customer management experience, and qualities like integrity, customer focus, and adaptability to diverse teams.

Is this a remote position or does it require onsite work?

This information is not specified in the job description.

What is the salary or compensation for this role?

This information is not specified in the job description.