AvantStay

Account Manager (Global)

Mexico

Not SpecifiedCompensation
Mid-level (3 to 4 years), Senior (5 to 8 years)Experience Level
Full TimeJob Type
UnknownVisa
Hospitality, Real Estate, BiotechnologyIndustries

Requirements

Candidates must have 3+ years of experience in account management, customer success, or sales, along with 1-3 years of experience in financial analysis, reporting, and decision-making. Prior client-facing experience is required, and industry experience in vacation rentals, real estate, or hospitality is preferred. Strong negotiation, persuasion, communication, problem-solving, time management, organizational, and analytical skills are essential. Experience leading cross-functional collaboration and a proactive mindset for a fast-paced environment are also necessary. Availability to work USA business hours (Pacific or Mountain Time) is mandatory.

Responsibilities

The Account Manager will manage key property owner relationships, ensuring satisfaction and resolving challenges. Responsibilities include developing relationships through proactive communication, analyzing and optimizing property performance, troubleshooting issues using various platforms, and identifying opportunities for additional services. The role involves collaborating with cross-functional teams to drive growth and efficiency, meeting performance metrics, and supporting the team by handling escalated concerns during high-volume periods.

Skills

Account Management
Relationship Management
Communication
Interpersonal Skills
Critical Thinking
Salesforce
Zendesk
Financial Metrics Analysis
Problem-Solving
Cross-functional Collaboration
Customer Service

AvantStay

Luxury short-term rental management platform

About AvantStay

AvantStay offers a hospitality platform focused on short-term rentals, providing tailored experiences for guests. The company uses its own technology to manage bookings and operations, both on-site and remotely. With a presence in over 150 cities and a portfolio of 2,000 luxury properties, AvantStay partners with major platforms like Homes & Villas by Marriott International and facilitates direct bookings through more than 60 online travel agencies (OTAs). Unlike many competitors, AvantStay emphasizes curated experiences and a strong tech infrastructure to enhance guest interactions. The company's goal is to redefine the short-term rental market by delivering high-quality, personalized stays for travelers.

West Hollywood, CaliforniaHeadquarters
2017Year Founded
$185.8MTotal Funding
SERIES_BCompany Stage
Enterprise Software, Real EstateIndustries
201-500Employees

Benefits

Insurance, Health & Wellness Package
Performance Bonus & Stock Options
Work From Home
Paternity Leave
Flexible Hours
Paid Time Off, Bereavement Leave, and Paid Holidays
Employee Discount, Company Social Events, Free Lunch or Snacks, and Gym Membership
Diversity Program
Job Training
Professional Development

Risks

Increased competition in the luxury short-term rental market may impact AvantStay's market share.
Recent layoffs may indicate financial instability or operational challenges at AvantStay.
Expansion into new markets may strain resources and lead to integration challenges.

Differentiation

AvantStay offers highly-curated experiences tailored to guests' needs using proprietary technology.
The company operates in over 150 cities with a diversified portfolio of 2,000 properties.
AvantStay partners with major platforms like Homes & Villas by Marriott International.

Upsides

Increased demand for personalized travel experiences boosts AvantStay's growth potential.
The rise of 'workcations' presents an opportunity for AvantStay to market its properties.
Partnership with Allianz Partners enhances AvantStay's appeal with flexible travel options.

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