Lead Aviation Support Engineer

Candidates should have 10+ years of experience in a technical support, engineering, or related role. Proven expertise troubleshooting and remotely supporting robotic or autonomous systems is required, along with strong working knowledge of Embedded Linux environments. Familiarity with electrical and mechanical hardware, general IT understanding of networking and cloud infrastructure, and the ability to collaborate cross-functionally with engineering and development teams are essential. Strong organizational skills for issue tracking, escalation management, and documentation, as well as experience interfacing directly with customers in high-stakes or technical contexts, are also necessary. The ability to review logs, trace faults, and perform in-depth troubleshooting of complex systems, along with skills in producing clear troubleshooting guides and knowledge base content for Tier 2 support, are required. Preferred qualifications include experience analyzing historical robotic path and telemetry data (e.g., RViz, PX4Tools, or similar) and a background in teleoperation of robotic systems.