Account Manager at Remitly

Paris, Île-de-France, France

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Not SpecifiedCompensation

Mid-level (3 to 4 years)Experience Level

Full TimeJob Type

UnknownVisa

Risk Management, Financial Services, ComplianceIndustries

Requirements

Proven track record in an account management role
Adept at building and maintaining lasting client relationships
Excellent communication and presentation skills
Skilled in problem-solving and able to think strategically about customer needs
Experience working with cross-functional teams, such as operations and product development
Able to work in a team environment supporting one or more Business Development Managers
Results-driven and able to meet or exceed customer satisfaction and retention goals
Deep understanding of SaaS or technology products
Proficient in using customer relationship management (CRM) software, experience in Salesforce is desired but not required

Responsibilities

Building solid relationships with clients, understanding their needs, and providing proactive guidance and support
Developing and implementing customer success strategies to drive adoption and retention
Collaborating with sales and product teams to ensure seamless customer onboarding and ongoing satisfaction
Identifying opportunities for upselling or cross-selling additional products or services to existing clients
Monitoring customer health metrics and proactively addressing any potential issues or concerns
Gathering customer feedback and insights to inform product development and improve overall customer experience

Skills

Key technologies and capabilities for this role

Account ManagementClient RelationshipsCustomer SuccessUpsellingCross-SellingCustomer OnboardingSales CollaborationCustomer Health MonitoringCommunication SkillsPresentation SkillsProblem-SolvingStrategic Thinking

Questions & Answers

Common questions about this position

What is the location for this Account Manager role?

The position is based in Paris.

Is the role remote or office-based?

This information is not specified in the job description.

What salary or compensation does this position offer?

This information is not specified in the job description.

What key skills are required for the Account Manager role?

Candidates need a proven track record in account management, skills in building client relationships, excellent communication and presentation skills, problem-solving abilities, experience with cross-functional teams, and proficiency in CRM software like Salesforce.

What experience makes a strong candidate for this position?

A strong candidate will have a proven track record in account management, experience with SaaS or technology products, the ability to work with cross-functional teams, and a results-driven approach to meeting customer retention goals.

Remitly

International money transfer for immigrants

About Remitly

Remitly focuses on international money transfers, helping immigrants send money to their families quickly and securely at lower costs than traditional banks. The company charges transaction fees and earns from the exchange rate margin, offering various transfer options like bank deposits and cash pickups. Remitly enhances user experience through its website and mobile app, allowing real-time tracking of transfers, and engages with immigrant communities by providing helpful resources and educational support. Its goal is to meet the unique needs of immigrants while ensuring fast, affordable, and reliable money transfer services.

Seattle, WashingtonHeadquarters

2011Year Founded

$423.9MTotal Funding

IPOCompany Stage

Fintech, Financial ServicesIndustries

1,001-5,000Employees