Relationship Manager
MercurySalary not specified
Not SpecifiedCompensation
Mid-level (3 to 4 years)Experience Level
Full TimeJob Type
UnknownVisa
Risk Management, Financial Services, ComplianceIndustries
Requirements
- Proven track record in an account management role
- Adept at building and maintaining lasting client relationships
- Excellent communication and presentation skills
- Skilled in problem-solving and able to think strategically about customer needs
- Experience working with cross-functional teams, such as operations and product development
- Able to work in a team environment supporting one or more Business Development Managers
- Results-driven and able to meet or exceed customer satisfaction and retention goals
- Deep understanding of SaaS or technology products
- Proficient in using customer relationship management (CRM) software, experience in Salesforce is desired but not required
Responsibilities
- Building solid relationships with clients, understanding their needs, and providing proactive guidance and support
- Developing and implementing customer success strategies to drive adoption and retention
- Collaborating with sales and product teams to ensure seamless customer onboarding and ongoing satisfaction
- Identifying opportunities for upselling or cross-selling additional products or services to existing clients
- Monitoring customer health metrics and proactively addressing any potential issues or concerns
- Gathering customer feedback and insights to inform product development and improve overall customer experience
Skills
Account Management
Client Relationships
Customer Success
Upselling
Cross-Selling
Customer Onboarding
Sales Collaboration
Customer Health Monitoring
Communication Skills
Presentation Skills
Problem-Solving
Strategic Thinking
Remitly
International money transfer for immigrants
About Remitly
Remitly focuses on international money transfers, helping immigrants send money to their families quickly and securely at lower costs than traditional banks. The company charges transaction fees and earns from the exchange rate margin, offering various transfer options like bank deposits and cash pickups. Remitly enhances user experience through its website and mobile app, allowing real-time tracking of transfers, and engages with immigrant communities by providing helpful resources and educational support. Its goal is to meet the unique needs of immigrants while ensuring fast, affordable, and reliable money transfer services.
Seattle, WashingtonHeadquarters
2011Year Founded
$423.9MTotal Funding
IPOCompany Stage
Fintech, Financial ServicesIndustries
1,001-5,000Employees
Benefits
Continuing Education or Travel Stipend
Office Culture
Flexible PTO, Schedules and Leaves
DEI Learning Opportunities
Community Engagement
Inclusive Benefits
Risks
Swift's integration into banks' channels poses a competitive threat to Remitly.
AI agents' rise may challenge Remitly's operational model in efficiency and cost-effectiveness.
Schall Law Firm's investigation could impact investor confidence and Remitly's reputation.
Differentiation
Remitly focuses on immigrants, offering competitive rates and fast, secure transactions.
The company leverages technology for a seamless user experience via its app and website.
Remitly engages with immigrant communities through content and educational initiatives.
Upsides
Increased digital wallet adoption in key markets expands Remitly's reach to unbanked individuals.
AI agents in operations could reduce costs and improve Remitly's efficiency.
Visa collaboration enhances Remitly's cross-border fund flow services, boosting customer satisfaction.
Related Jobs
RemoteRemoteCustomer Success Manager
SamaSalary not specified
Full Time
Entry Level & New Grad
RemoteAccount Executive, Commercial
1PasswordSalary not specified
- Full Time
- Mid-level (3 to 4 years), Senior (5 to 8 years)
RemoteAccount Executive, Education Technology
PlayVSSalary not specified
RemoteClient Retention Specialist
Beyond FinanceSalary not specified
RemoteSales Account Manager
National Research GroupSalary not specified
- Full Time
- Junior (1 to 2 years)
RemoteBusiness Development Account Manager
Velo3DSalary not specified
RemoteAccount Executive, Strategic Accounts
AirtableSalary not specified
- Full Time
- Junior (1 to 2 years)
RemoteClient Success Portfolio Manager
Included HealthSalary not specified
RemoteCustomer Care Advocate
iRhythm TechnologiesSalary not specified
- Full Time
- Entry Level & New Grad, Junior (1 to 2 years)
RemoteEnterprise Account Manager
AffiniPaySalary not specified
- Full Time
- Junior (1 to 2 years)
RemoteKey Account Manager
MarqetaSalary not specified
- Full Time
- Senior (5 to 8 years), Expert & Leadership (9+ years)
RemoteGrowth Manager, Payments
BigCommerceSalary not specified
- Full Time
- Mid-level (3 to 4 years), Senior (5 to 8 years)
RemoteTechnical Account Manager
AltiumSalary not specified
- Full Time
- Junior (1 to 2 years)
RemoteClient Success Executive
ArineSalary not specified
- Full Time
- Mid-level (3 to 4 years), Senior (5 to 8 years)