Account Manager at Crowdstrike

Tokyo, Japan

Crowdstrike Logo
Not SpecifiedCompensation
Mid-level (3 to 4 years), Senior (5 to 8 years)Experience Level
Full TimeJob Type
UnknownVisa
Cybersecurity, TechnologyIndustries

Requirements

  • Track record of meeting or exceeding expectations in an individually focused, quota carrying role
  • Technical aptitude and ability to learn new concepts quickly
  • Exceptional written and verbal communication skills
  • Self-starter with the ability to work independently and also in a team environment
  • Curious nature with a desire to learn and a competitive spirit
  • High level of comfort handling client objections and negotiations
  • Excellent time management skills
  • Security or SaaS sales experience desired

Responsibilities

  • Serve as the primary point of contact for clients while collaborating with Sales, Customer Success and Product to ensure the existing customer base is receiving the value they expect from their implemented solutions
  • Achieve a quota of new sales growth within your select customer base each quarter
  • Be a customer advocate, driving relationships with key customers and creating new champions
  • Identify whitespace in existing accounts and create value based presentations to promote upgrades and cross-sells
  • Consult with our existing customers to recommend additional solutions from the CrowdStrike portfolio
  • Devise and execute account strategies and plans to maximize customer success and account growth
  • Provide high touch customer service, including escalation and coordination of support issues as needed
  • Deliver feedback to the Product Management team on new feature requests and product enhancements from your customer base

Skills

Account Management
Consultative Selling
Upsell
Cross-sell
Customer Success
SaaS Sales
Cybersecurity
Quota Achievement
Relationship Building
Problem Solving

Crowdstrike

Cloud-native endpoint security solutions provider

About Crowdstrike

CrowdStrike specializes in cybersecurity, focusing on protecting businesses from cyber threats through cloud-native endpoint security solutions. Their main product, the Falcon platform, includes services like Falcon Pro, which replaces traditional antivirus with next-generation antivirus that integrates threat intelligence, Falcon Insight for endpoint detection and response, and Falcon Device Control to manage connected devices. Unlike many competitors, CrowdStrike's services are subscription-based, allowing clients to choose different levels of protection based on their needs. The company serves a diverse clientele, including many Fortune 100 companies, and is recognized as a leader in the cybersecurity field, known for its effectiveness in threat detection and response.

Austin, TexasHeadquarters
2011Year Founded
$468MTotal Funding
IPOCompany Stage
Enterprise Software, CybersecurityIndustries
5,001-10,000Employees

Benefits

Competitive Employee Stock Purchase Plan
Remote-friendly culture
Market leader in compensation and equity awards
Competitive vacation and flexible working arrangements
Comprehensive health benefits + 401k plan
Paid Parental Leave, including adoption
Wellness programs
Professional development and mentorship opportunities
Open offices have stocked kitchens, coffee, soda and treats

Risks

Increased competition from companies like Lumos could challenge CrowdStrike's market share.
Recovery from last year's outage may still affect customer trust and future sales.
Pressure to demonstrate ROI by 2025 could challenge CrowdStrike's financial transparency.

Differentiation

CrowdStrike's Falcon platform offers cloud-native endpoint security solutions, a key differentiator.
The company serves 44 of the Fortune 100, showcasing its strong market presence.
CrowdStrike's proactive threat hunting sets it apart in cybersecurity threat detection.

Upsides

Partnership with SonicWall opens new SMB market segment for CrowdStrike.
Recognition as a leader in ransomware prevention boosts CrowdStrike's market credibility.
Gamified learning initiatives help address cybersecurity skills gap, benefiting future talent pipeline.

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