[Remote] Channel Account Manager at Intradiem

United States

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Not SpecifiedCompensation

Mid-level (3 to 4 years)Experience Level

Full TimeJob Type

UnknownVisa

Technology, Customer Service, AutomationIndustries

Requirements

(Implicit from role: Experience in channel sales, partner management, or account management in a technology/SaaS environment.)
(Implicit: Strong relationship-building and communication skills.)
(Implicit: Knowledge of sales enablement, pipeline management, and revenue growth strategies.)
(Implicit: Ability to collaborate cross-functionally with sales, marketing, product, and services teams.)
(Implicit: Understanding of contact center/AI automation solutions or similar B2B tech sales.)

Responsibilities

Own the partner relationship (assigned partners) and act as the key point of contact for all partner-sales activities and grow the number of actively engaged partner sellers within each assigned partner
Develop, execute, and manage joint opportunities with partners: set pre-pipeline and pipeline targets, enablement, pipeline tracking and bookings
Drive partner-generated pipeline: work with partners to identify leads, co-sell opportunities, register deals, qualify them, and help support the sales cycle to close
Support the partner in closing deals: provide deal support (pre-sales, demos, proof of value, ROI/business case, objection handling), coordinate internal resources (sales, product specialists, services, legal/finance as needed) to ensure deal success
Enable partner sales teams: deliver product/solution training, value-proposition messaging, sales tools and assets, competitive positioning, pricing guidance, and sales-play development
Monitor partner performance: track partner engagement, pipeline, bookings, revenue, margin, partner KPIs, provide business reviews
Onboard partners (where applicable): define partner profile, evaluate partner capabilities, ensure onboarding/training, enablement, partner certification and readiness
Collaborate with internal cross-functional teams (direct sales, marketing, product, services, operations) to align partner strategy and ensure smooth partner execution
Manage partner marketing and go-to-market plans: drive co-marketing campaigns, events, webinars, SPIFF/support programs, lead generation efforts with partners
Provide competitive, market & partner ecosystem feedback: share insights on partner business models, competitors

Skills

Key technologies and capabilities for this role

Account ManagementPartner RelationsPipeline DevelopmentSales EngagementCustomer Service AutomationAI SolutionsContact Center Technology

Questions & Answers

Common questions about this position

What is the company culture like at Intradiem?

Intradiem has a 'people-first' approach with a family-first culture, transparent leadership, and unfettered growth opportunities. They are guided by core values including Servant’s Heart, Craftsman’s Attitude, and Revolutionary Spirit.

What are the main responsibilities of the Channel Account Manager?

The role involves owning partner relationships, developing and executing joint opportunities, driving partner-generated pipeline, and supporting partners in closing deals through deal support and coordinating internal resources.

What salary or compensation does this role offer?

This information is not specified in the job description.

Is this a remote position or does it require office work?

This information is not specified in the job description.

What makes a strong candidate for the Channel Account Manager role?

A strong candidate will have experience building partner relationships, driving pipeline and revenue growth, collaborating across sales, marketing, product, and services teams, and supporting deal closures with skills in pre-sales, demos, and objection handling.

Intradiem

Intelligent automation solutions for call centers

About Intradiem

Intradiem specializes in intelligent automation solutions tailored for call centers and customer service teams. Their software automates routine tasks, enhancing workforce management and improving productivity, employee engagement, and customer experience. Clients, including both remote and in-person teams, subscribe to their Software-as-a-Service (SaaS) platform, which is accessible online and can be implemented quickly, often within 12 weeks. Intradiem's software processes large amounts of data in real-time, taking immediate actions based on set rules, which helps reduce operating costs and keeps agents engaged. The company stands out by seamlessly integrating with existing call center software and utilizing artificial intelligence for real-time decision-making. Intradiem's goal is to optimize workforce management, promising significant cost savings and improved results for their clients, making their solution a valuable asset for customer service operations.

Alpharetta, GeorgiaHeadquarters

1995Year Founded

$29.4MTotal Funding

DEBTCompany Stage

Enterprise Software, AI & Machine LearningIndustries

201-500Employees

Risks

High attrition rates in call centers could challenge long-term client relationships.

Recent leadership changes may lead to strategic shifts disrupting operations.

Reliance on SaaS solutions makes Intradiem vulnerable to cybersecurity threats.

Differentiation

Intradiem offers the only complete Intraday Automation solution for frontline workforces.

Their AI-powered technology processes massive data in real-time for immediate action.

Intradiem's solution integrates seamlessly with existing call center and workforce management software.

Upsides

Intradiem's AI predicts agent attrition with 80% accuracy, improving to 90% in 2024.

Partnerships with companies like Genesys enhance customer service solutions.

The SaaS model ensures quick implementation, with clients going live within 12 weeks.

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