[Remote] Channel Account Manager at Intradiem

United States

Intradiem Logo
Not SpecifiedCompensation
N/AExperience Level
N/AJob Type
Not SpecifiedVisa
N/AIndustries

Requirements

  • Experience in channel account management
  • Ability to build and maintain strong partner relationships
  • Experience in developing and executing joint business plans
  • Ability to drive partner-generated pipeline
  • Experience in supporting the partner in closing deals
  • Ability to enable partner sales teams
  • Ability to monitor partner performance
  • Experience in onboarding partners
  • Ability to collaborate with internal cross-functional teams
  • Experience in managing partner marketing and go-to-market plans
  • Ability to provide competitive, market & partner ecosystem feedback

Responsibilities

  • Own the partner relationship (assigned partners) and act as the key point of contact for all partner-sales activities
  • Develop, execute, and manage joint opportunities with partners
  • Drive partner-generated pipeline
  • Support the partner in closing deals
  • Enable partner sales teams
  • Monitor partner performance
  • Onboard partners (where applicable)
  • Collaborate with internal cross-functional teams to align partner strategy and ensure smooth partner execution
  • Manage partner marketing and go-to-market plans
  • Provide competitive, market & partner ecosystem feedback

Skills

Intradiem

Intelligent automation solutions for call centers

About Intradiem

Intradiem specializes in intelligent automation solutions tailored for call centers and customer service teams. Their software automates routine tasks, enhancing workforce management and improving productivity, employee engagement, and customer experience. Clients, including both remote and in-person teams, subscribe to their Software-as-a-Service (SaaS) platform, which is accessible online and can be implemented quickly, often within 12 weeks. Intradiem's software processes large amounts of data in real-time, taking immediate actions based on set rules, which helps reduce operating costs and keeps agents engaged. The company stands out by seamlessly integrating with existing call center software and utilizing artificial intelligence for real-time decision-making. Intradiem's goal is to optimize workforce management, promising significant cost savings and improved results for their clients, making their solution a valuable asset for customer service operations.

Alpharetta, GeorgiaHeadquarters
1995Year Founded
$29.4MTotal Funding
DEBTCompany Stage
Enterprise Software, AI & Machine LearningIndustries
201-500Employees

Risks

High attrition rates in call centers could challenge long-term client relationships.
Recent leadership changes may lead to strategic shifts disrupting operations.
Reliance on SaaS solutions makes Intradiem vulnerable to cybersecurity threats.

Differentiation

Intradiem offers the only complete Intraday Automation solution for frontline workforces.
Their AI-powered technology processes massive data in real-time for immediate action.
Intradiem's solution integrates seamlessly with existing call center and workforce management software.

Upsides

Intradiem's AI predicts agent attrition with 80% accuracy, improving to 90% in 2024.
Partnerships with companies like Genesys enhance customer service solutions.
The SaaS model ensures quick implementation, with clients going live within 12 weeks.

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