[Remote] Renewal Account Manager at Bazaarvoice

United States

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Not SpecifiedCompensation

Mid-level (3 to 4 years), Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

Technology, Retail, E-commerceIndustries

Requirements

5+ years relative experience in SaaS sales and client success roles with a focus on account revenue retention and expansion
Ability to identify risk, build, create and successful account plans in coordination with Sales, CS, and leadership teams to formulate strategies to retain and expand client partnerships
Proven ability to articulate a vision that resonates with the customer and demonstrates value
Experience using two-way discovery to uncover customer needs and matches solutions to those needs
Effectively create and articulate ROI in the negotiation process to bring the utmost value to both the consumer and Bazaarvoice
Experience operating in a high-visibility role with the ability to present and work alongside our Senior and Executive leadership teams (CEO, CRO, CMO)
Ability to negotiate, influence, and build trust across all levels of large Enterprise client organizations
High confidence in defending and selling a high-ROI solution to Mid-market and emerging Enterprise clients and C-Level business contacts

Responsibilities

Expert delivery of business cases to highlight the value propositions of our suite of products
Drive conversational discovery dialogue with the customers to understand goals, reveal pain, and client requirements
Own contract negotiations with procurement professionals, C-level stakeholders, and client legal teams while leveraging our internal counsel to close the deal
Demonstrate passion and energy both externally with the customer and internally with cross functional teams
Consistently provide accurate weekly, monthly, and quarterly forecasts by communicating proactively with leadership throughout each phase of the renewal/sales process
Drive successful contract renewal outcomes across a broad territory of our largest and most complex clients
Successfully coordinate with multiple internal and external stakeholders, including C-level execs, procurement, and legal teams to renew contracts and identify expansion opportunities

Skills

Key technologies and capabilities for this role

Account ManagementContract NegotiationRenewal SalesStakeholder ManagementC-level EngagementProcurementLegal CoordinationStrategic Sales

Questions & Answers

Common questions about this position

What is the employment type for this Renewal Account Manager role?

This is a full-time position.

What are the key responsibilities of the Renewal Account Manager?

Responsibilities include defending and selling high-ROI solutions to mid-market and enterprise clients, delivering business cases, driving discovery dialogues, owning contract negotiations, demonstrating passion with teams, and providing accurate forecasts.

What skills and qualities are required for this position?

Candidates need to be extraordinarily talented, crave challenges, push outside comfort zones, expert problem solvers, relationship builders, and negotiators who can influence positive business outcomes, with high confidence in sales to C-level contacts.

What is the company culture like at Bazaarvoice?

Bazaarvoice has a world-class renewal sales team, is recognized as a Great Place to Work in multiple countries, and values talented individuals who crave challenges and push boundaries.

What makes a strong candidate for this Renewal Account Manager role?

A strong candidate is an expert problem solver, relationship builder, and negotiator with experience coordinating C-level execs, procurement, and legal teams, plus the drive to handle complex renewals and expansions.

Bazaarvoice

Facilitates user-generated content for eCommerce

About Bazaarvoice

Bazaarvoice enhances consumer experiences and drives sales by leveraging user-generated content, such as customer reviews, ratings, and visual content. The company provides tools that allow retailers and brands to collect, manage, and distribute this content, integrating it into their online stores and marketing strategies. Bazaarvoice stands out by offering a powerful content engine that amplifies the reach of client content across a vast retail network and integrates with social media platforms. The goal is to empower brands and retailers to use customer opinions and visual content to inspire confidence and increase sales.

Austin, TexasHeadquarters

2005Year Founded

$19.4MTotal Funding

POST_IPO_EQUITYCompany Stage

Consumer Software, Consumer GoodsIndustries

1,001-5,000Employees

Benefits

Mental wellness matters - All team members get access to the Modern Health platform, which provides resources for personal/professional coaching, therapy, and meditation.

Improve your community and b:generous - We believe in investing our time and money to support our communities globally.

Embrace wellness and reward others - Through our YouEarnedIt platform, achievements, wellness, volunteering, and coaching is celebrated and rewarded, and everyone has a voice.

Paid sabbaticals - We reward employees for hard work. After five years with Bazaarvoice, you can apply for an eight-week paid sabbatical.

Recognition-based culture - We provide opportunities for annual merit rewards, company bonus schemes, and growth within your role.

Flexible work from home policies - The working world has changed. So have we.

Risks

Fake reviews and fraudulent content threaten Bazaarvoice's credibility and consumer trust.

Economic downturn reduces consumer spending on non-essential items, impacting demand.

Integration of Granify introduces risks in aligning AI-driven contextualization with existing systems.

Differentiation

Bazaarvoice leverages user-generated content to enhance consumer experiences and drive sales.

The company offers a powerful content engine that amplifies client content reach.

Strategic partnerships with social media platforms turn visual content into actionable purchase points.

Upsides

AI-driven personalization tools enhance user experience and increase engagement.

Growing concern over fake reviews boosts Bazaarvoice's authenticity verification processes.

Partnership with Attentive expands communication channels for personalized consumer interactions.

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