WillowTree

Client Success Director - Digital Healthcare

Boston, Massachusetts, United States

WillowTree Logo
Not SpecifiedCompensation
Junior (1 to 2 years)Experience Level
Full TimeJob Type
UnknownVisa
Healthcare, Digital Health, Health TechnologyIndustries

Requirements

Candidates should possess a Bachelor's degree in Business, Marketing, or a related field, along with a minimum of 7 years of experience in client success or account management, preferably within the digital healthcare industry. Strong leadership and strategic thinking skills are essential, as is the ability to build and manage relationships with executive stakeholders. Experience with digital product delivery and a deep understanding of the healthcare ecosystem are highly desirable.

Responsibilities

As the Client Success Director, you will partner with Practice area leaders and business development leaders to establish a long-term trusted advisor relationship within the TELUS ecosystem, drive teams to provide fresh perspectives and breakthrough ideas, initiate organizational changes, and develop account strategy. You will be accountable for proposal development, articulate staffing needs, manage procurement relationships, and translate innovative ideas into revenue through rapid pilots, ultimately shaping the future of digital health.

Skills

Digital Health Strategy
Executive Partnership
Market Offerings Development
Digital Transformation
Client Relationship Management

WillowTree

Mobile app and web development services

About WillowTree

WillowTree helps clients leverage mobile technologies by guiding them from the initial strategy phase to the launch of mobile products. The company offers a comprehensive range of services, including app development, web development, and digital product design, ensuring that all recommendations are grounded in practical build costs and timelines. WillowTree's team is equipped to handle every stage of product development, from strategy and design to testing and growth. Unlike many competitors, WillowTree focuses on a holistic approach that combines strategic insight with technical expertise, serving high-profile clients like 21st Century Fox and PepsiCo. The goal of WillowTree is to empower businesses to fully realize the potential of mobile technology in their operations.

Key Metrics

Charlottesville, VirginiaHeadquarters
2007Year Founded
ACQUISITIONCompany Stage
Consulting, Consumer Software, DesignIndustries
501-1,000Employees

Benefits

Health Insurance
Dental Insurance
Vision Insurance
Life Insurance
Disability Insurance
401(k) Company Match
Flexible Work Hours
Hybrid Work Options
Paid Vacation
Parental Leave
Employee Assistance Program (EAP)
Employee Share Purchase Plan

Risks

Increased competition in digital consultancy may dilute WillowTree's market share.
Integration challenges with acquisitions like PoaTek and Maark LLC could cause inefficiencies.
Reliance on OpenAI's ChatGPT poses risks if licensing or technology changes.

Differentiation

WillowTree integrates enterprise-grade functionality with top-tier consumer UX in mobile apps.
The company has a strong portfolio with Fortune 500 clients like GE and PepsiCo.
WillowTree is recognized for its expertise in conversational AI and voice technology integration.

Upsides

Growing demand for mobile-first strategies boosts WillowTree's app development services.
Expansion in IoT market offers opportunities for connected device solutions.
Rising focus on UX design enhances customer satisfaction and retention.

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