Client Success Director - Digital Healthcare

Position Overview

• Location Type: Remote (US or Canada) OR Onsite (Charlottesville, VA, Durham, NC, Columbus, OH, Boston, MA, Vancouver, BC, or Toronto, ON)
• Employment Type: Not Specified
• Salary: Not Specified
• Brief Description: As the Client Success Director for a leading digital health client, you will co-deliver digital health strategies, build executive partnerships, and translate innovative ideas into revenue. You'll work with vertical leads and practice leaders to mine work delivered into external market offerings.

About TELUS Digital

Welcome to TELUS Digital — where innovation drives impact at a global scale. As an award-winning digital product consultancy and the digital division of TELUS, one of Canada’s largest telecommunications providers, we design and deliver transformative customer experiences through cutting-edge technology, agile thinking, and a people-first culture. With a global team across North America, South America, Central America, Europe, and APAC, we offer end-to-end expertise across eight core service areas:

• Digital Product Consulting
• Digital Marketing Services
• Data & AI
• Strategy Consulting
• Business Operations Modernization
• Enterprise Applications
• Cloud Engineering
• QA & Test Engineering

From mobile apps and websites to voice UI, chatbots, AI, customer service, and in-store solutions, TELUS Digital enables seamless, trusted, and digitally powered experiences that meet customers wherever they are — all backed by the secure infrastructure and scale of our multi-billion-dollar parent company.

Location

This role will operate remotely (US or Canada) OR be based out of one of our major North American office locations:

• Charlottesville, VA
• Durham, NC
• Columbus, OH
• Boston, MA
• Vancouver, BC
• Toronto, ON

The Opportunity

As the Client Success Director for a leading digital health client of TELUS Digital, you will:

• Co-deliver bold digital health strategies with executive stakeholders.
• Turn strategies into market-ready products, positioning TELUS Digital as the go-to partner across the health ecosystem.
• Deepen executive partnerships.
• Deploy world-class teams on high-stakes initiatives.
• Translate innovative ideas into revenue through rapid pilots with Practice Leaders.
• Work with vertical leads and practice leaders to mine work delivered into external market offerings.

If you thrive at the nexus of strategy, productization, and large-scale delivery, join us to shape the future of digital health.

Responsibilities

Building Our Company:

• Partner with Practice area leaders and business development leaders to continue to become a long-term trusted advisor within the TELUS ecosystem.
• Partner with other TELUS Digital leadership in determining the strategic priorities of the Digital Healthcare vertical.
• Drive teams to provide fresh perspectives, breakthrough ideas, and new paradigms that can be leveraged to grow accounts.
• Initiate, influence, and drive organizational changes and business transformation.

Focusing on Customers:

• Bring industry best practices from other clients across engineering, emerging technologies, and user experience.
• Lead and set account strategy.
• Be accountable for proposal development and articulating staffing needs across accounts serviced.
• Manage procurement relationships to create efficiencies and streamline existing processes to lower overhead.
• Develop and manage strong, lasting relationships with TELUS.
• Build...