Account Manager at PatSnap

London, England, United Kingdom

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Not SpecifiedCompensation

Mid-level (3 to 4 years)Experience Level

Full TimeJob Type

UnknownVisa

SaaS, Intellectual Property, Research & DevelopmentIndustries

Requirements

Potential to articulate solutions and deliver business cases that resonate with customers
Some experience using account planning frameworks to prioritize key tasks and activities within a book of business, focusing on value-based outcomes
Strong listening, negotiation, and presentation abilities
Highly customer-centric and driven by positive impact on Patsnap's customers
Highly presentable and able to deal with all manner of clients in challenging environments
Track record of performance against renewal-based and expansion-based targets
Commercial experience across multiple industries and geographies

Responsibilities

Be the key point of contact for all customer account management matters for a book of business
Work towards quarterly net renewal and expansion targets
Build and maintain strong, long-lasting client relationships, ensuring Patsnap delivers exceptional value quickly
Negotiate contracts and close agreements to maximize retention and expansion
Accurately forecast renewals and expansion on a 90-day rolling basis
Clearly communicate progress of monthly/quarterly initiatives to internal and external stakeholders
Collaborate with the sales team to identify and grow opportunities within territory

Skills

Account Management

Customer Success

Renewal Management

Expansion Sales

Contract Negotiation

Client Relationships

Negotiation

Communication

PatSnap

Intellectual property and innovation intelligence platform

About PatSnap

PatSnap offers a platform that helps businesses, inventors, and researchers understand patents and innovation. Its main product aggregates and analyzes data from patents, scientific literature, and market reports, enabling clients to make informed decisions about their R&D investments. PatSnap operates on a subscription model, providing various service tiers and educational courses to empower clients in leveraging their innovation data. The company's goal is to help clients drive business growth and maintain a competitive edge through effective use of intellectual property.

Singapore, SingaporeHeadquarters

2007Year Founded

$342MTotal Funding

SERIES_ECompany Stage

Data & Analytics, Consulting, EducationIndustries

501-1,000Employees