Account Executive (Strategic) at Dovetail

San Francisco, California, United States

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Not SpecifiedCompensation

Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

Technology, SaaS, AIIndustries

Requirements

Strong consultative sales experience: Extensive experience in a consultative sales role for a high-growth, SaaS business, with skills to navigate complex enterprise sales cycles while delivering a delightful customer experience
Breadth of skills across the sales process: Exceptional analytical and problem-solving skills, with operational skills to develop, report on, simplify, and improve sales processes
Pragmatism: Comfortable with ambiguity and an evolving sales process; resourcefully solve problems and make pragmatic trade-offs while holding a bigger, strategic goal in mind
Highly collaborative working style: Excellent, concise communication to easily convey thoughts, opinions, and feelings with customers and teammates
A great attitude: The right attitude towards a sense of urgency, risk, and ambiguity that comes with working at an early-stage startup
(Bonus) Experience selling in research, design, or customer experience product categories

Responsibilities

Manage sales process with Strategic enterprise leads: Own the full sales cycle from lead to close through a consultative sales approach; help prospects navigate complex sales cycles and manage relationships with procurement, IT, and legal to close new business
Manage expansion and growth of Strategic enterprise customers: Develop and maintain strong relationships with key stakeholders at largest accounts; understand customer needs and objectives to position products and services for upsell and cross-sell opportunities
Create and execute account plans to drive revenue growth: Partner with Customer Success to ensure customers are set up for success; monitor and analyze account health metrics; proactively engage to ensure satisfaction and deliver continuous value
Help mature the business: Work cross-functionally with Sales, Marketing, Product, and Customer Success teams to contribute to overall growth; pioneer new practices to improve sales efficiency and mature product-led sales strategy; influence and gain support for new initiatives
Employ a consultative sales approach: Create and deliver tailored consultative demonstrations of Dovetail for various audiences; develop intimate knowledge of Dovetail's functionality, capabilities, and the market to effectively help prospects

Skills

Key technologies and capabilities for this role

Enterprise SalesConsultative SellingAccount ManagementSales Cycle ManagementUpsellCross-sellAccount PlanningCustomer SuccessRevenue GrowthCross-functional CollaborationProduct-led Sales

Questions & Answers

Common questions about this position

What experience is required for this Account Executive role?

The role requires extensive experience in a consultative sales role for a high-growth SaaS business, with skills to navigate complex enterprise sales cycles, and exceptional analytical and problem-solving skills.

Is this position remote or does it require office presence?

This information is not specified in the job description.

What is the salary or compensation for this role?

This information is not specified in the job description.

What is the company culture like at Dovetail?

Dovetail seeks ambitious problem solvers from diverse backgrounds who are passionate about their craft and excited about the company's mission, with a growing team of 100+ across offices in Sydney and San Francisco.

What makes a strong candidate for this position?

Strong candidates will have extensive consultative sales experience in high-growth SaaS, comfort with ambiguity and evolving processes, and the ability to manage full sales cycles while delivering delightful customer experiences.

Dovetail

SaaS platform for customer data analysis

About Dovetail

Dovetail offers a platform designed for businesses to analyze and manage customer data effectively. The platform enables users to transcribe, analyze, and identify key themes from customer feedback, which helps businesses understand their customers' needs and challenges. Dovetail also provides a secure storage solution for research data, allowing easy access for stakeholders to make informed decisions. Unlike many competitors, Dovetail emphasizes integration with popular tools like Slack, Atlassian, Notion, and Zapier, enhancing its usability within existing workflows. The company prioritizes security and compliance, holding SOC 2 certification and being prepared for GDPR and HIPAA regulations, which is crucial for businesses dealing with sensitive information. The goal of Dovetail is to empower businesses to gain deeper insights into their customers, ultimately aiding in better decision-making.

Sydney, AustraliaHeadquarters

2017Year Founded

$68.3MTotal Funding

SERIES_ACompany Stage

Enterprise Software, CybersecurityIndustries

51-200Employees