[Remote] Account Executive at Forethought

United States

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Not SpecifiedCompensation

Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

Customer Support, Artificial Intelligence, Enterprise SoftwareIndustries

Skills

Key technologies and capabilities for this role

B2B SaaSAICustomer Relationship ManagementSales Pipeline ManagementTechnical CompetencyProblem-Solving

Questions & Answers

Common questions about this position

What is the salary for the Account Executive position?

This information is not specified in the job description.

Is this a remote or hybrid role?

The role is hybrid with an in-office vs. remote structure that allows you to choose where you get your best work done.

What experience is required for this Account Executive role?

Candidates need 7+ years in a closing and quota-carrying sales role exceeding targets, B2B SaaS experience preferably selling AI in Mid-Market/Enterprise, proven customer retention, technical competency, and strong problem-solving skills.

What is the company culture like at Forethought?

Forethought has a low ego company culture obsessed with feedback and helping each other grow, while working with a world-class team.

What benefits are offered for this position?

Benefits include competitive medical, dental, and vision coverage, paid maternity, paternity & adoption leave, unlimited paid time off, equity in a hyper-growth startup, and a hybrid work structure.

Forethought

AI-powered customer support automation platform

About Forethought

Forethought.ai focuses on enhancing customer support through artificial intelligence. Their main product, SupportGPT™, utilizes Large Language Models (LLMs) to understand and generate human-like text, allowing businesses to automate customer service tasks. This AI is trained on a company's specific data, making it tailored to their needs. It helps businesses in sectors like E-commerce, SaaS, and FinTech by quickly resolving common customer inquiries and directing more complex issues to the appropriate agents, which reduces resolution time and operational costs. Additionally, Forethought.ai offers Autoflows, a user-friendly tool for automating customer experience without the need for coding. This tool helps businesses optimize their customer service workflows and track performance. Forethought.ai aims to improve the efficiency and effectiveness of customer support for businesses looking to enhance their service operations.

San Francisco, CaliforniaHeadquarters

2017Year Founded

$88.5MTotal Funding

SERIES_CCompany Stage

Consumer Software, Enterprise Software, AI & Machine LearningIndustries

51-200Employees

Benefits

Unlimited PTO

Hybrid work

Competitive salary + stock options

Competitive insurance plans

Parental leaves

Risks

OpenAI's 'Operator' agent poses a competitive threat to Forethought's solutions.

Rapid AI advancements by competitors increase pressure on Forethought to innovate.

Leadership transitions may pose internal restructuring challenges for Forethought.

Differentiation

Forethought uses LLMs to tailor AI support to specific business needs.

SupportGPT™ automates customer service, reducing costs and enhancing customer experience.

Autoflows offers no-code CX automation, simplifying implementation for businesses.

Upsides

Forethought recognized in Gartner's 2023 Cool Vendor report, boosting credibility.

AI-driven sentiment analysis tools improve customer service quality and understanding.

Integration with CRM systems enhances tracking and management of customer interactions.

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