Account Executive

Position Overview

• Location Type: Hybrid
• Job Type: Full-time
• Salary: Not specified

Launched in 2018, Forethought is the first AI-native platform for enterprise customer support, built on a multi-agent architecture for omnichannel resolution. Trusted by leading companies like Upwork, Grammarly, Airtable, and Datadog, Forethought’s AI agents resolve billions of monthly support issues. The company has raised $115M+ in venture funding from top investors, including Blue Cloud Ventures, NEA, Village Global, and Sound Ventures. G2 has recognized Forethought as a High Performer in 2024 and Mid-Market Leader, Best Est. ROI, and Easiest to Do Business With in Customer Support for 2025. We are tackling a $30B+ market opportunity, and we’re assembling a world-class team of Account Executives to help us get there.

Responsibilities

• Identify high-potential business and verticals and develop and execute outbound strategies to bring them to Forethought.
• Turn inbound demand into happy Forethought customers.
• Manage our sales pipeline, utilizing the sales process and playbook in place.
• Define and communicate the specific benefits of Forethought appropriate for each user, from the first discovery, demo and trial process.
• Own New Business opportunities from start-to-finish along with Expansion for our current customer base.

Requirements

• 7+ years in a closing and quota-carrying role, while consistently exceeding monthly and quarterly sales targets.
• Experience in B2B SaaS. Preferably has sold AI in a Mid-Market and/or Enterprise role.
• Proven track record of long-term customer retention.
• Technical competency to understand Forethought's software and build great relationships with CX leaders.
• Problem-solving chops, and an enthusiasm for making a large impact.

What You Get

• A chance to be a member of a hyper-growth startup with equity to match.
• An opportunity to help us define a new market within AI.
• Ability to solve challenging problems with a world-class team.
• A low ego company culture that is obsessed with feedback and helping each other grow.
• Hybrid in-office vs. remote structure that allows you to choose where you get your best work done.
• Competitive medical, dental, and vision coverage.
• Paid maternity, paternity & adoption leave.
• Unlimited paid time off.